Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Hayes

Southfield,MI

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Restaurant Team Member

Chick-fil-A
10.2023 - Current
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Cultivated warm relationships with regular customers.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Operated register to process payments and collect cash payment for order totals.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Greeted guests pleasantly and answered menu questions.
  • Supported sales efforts by suggestively upselling food items and increasing check averages.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
  • Facilitated smooth handoffs between shifts by communicating pertinent information regarding outstanding tasks or issues requiring immediate attention from incoming team members or managers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

Bucharest Grill
06.2020 - 11.2023
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Retail Team Member

TJ Maxx
07.2023 - 08.2023
  • Maximized revenue during peak seasons through effective execution of promotional campaigns and strategic visual merchandising efforts.
  • Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
  • Contributed to increased sales through effective upselling techniques and product knowledge sharing with customers.
  • Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
  • Provided personalized shopping assistance to customers through active listening and tailored recommendations based on their needs.
  • Streamlined checkout process by efficiently handling cash register operations, minimizing wait times for customers.
  • Supported management in inventory control tasks, accurately tallying stock levels and reporting discrepancies for timely resolution.
  • Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
  • Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.

Education

High School Diploma -

West Bloomfield High School
West Bloomfield, MI
06.2023

Skills

  • Operational Standards
  • Customer Interaction
  • Guest Experiences
  • Verbal and Written Communication
  • Supply Restocking
  • Cleaning Techniques
  • Problem Solving
  • Attention to Detail
  • Cash Handling Expertise
  • Recordkeeping
  • Multi-Line Phone Systems
  • Greeting Guests
  • Guest Relations
  • Welcoming Guests
  • Customer Service
  • Reservation Management
  • Upselling Techniques

Timeline

Restaurant Team Member

Chick-fil-A
10.2023 - Current

Retail Team Member

TJ Maxx
07.2023 - 08.2023

Server

Bucharest Grill
06.2020 - 11.2023

High School Diploma -

West Bloomfield High School

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Madison Hayes