Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Madison Hayes

Madison Hayes

Kalamazoo,MI

Summary

Results-driven leader with a proven track record of supervising and mentoring teams in dynamic, fast-paced environments. Known for problem-solving abilities, fostering collaboration, and driving performance to achieve organizational goals. Passionate about creating inclusive and supportive learning and working environments that empower individuals to grow and succeed. Excels at balancing team cohesion with strategic objectives, ensuring both individual development and overall organizational success.

Overview

7
7
years of professional experience

Work History

SHIFT SUPERVISOR

STARBUCKS
09.2024 - Current
  • Managed a team of 5-7 individuals.
  • Responsible for cash flow of $500-$1,000 operations per day.
  • Coach and mentor new and existing partners on customer service, product knowledge, and routine.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Leveraged technology to ensure store readiness, track temperatures, and create deposits through cash management.

BARISTA

STARBUCKS
01.2021 - 09.2024
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

BARISTA TRAINER

STARBUCKS
01.2022 - 07.2024
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.

TEACHER ASSISTANT

LITTLE TIGERS LEARNING CENTER
01.2020 - 12.2020
  • Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
  • Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
  • Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
  • Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.

TEACHER ASSISTANT

COMMUNITY ACTION
09.2019 - 05.2020
  • Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
  • Enhanced classroom environment by implementing various teaching methods and strategies, catering to diverse learning styles.

SERVER

SILO BANQUETS & CATERING
01.2018 - 01.2020
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.

HOSTESS

GRILL HOUSE
01.2018 - 01.2019
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Education

Educational Studies

Arizona State University: Mary Lou Fulton Teacher’s College
Tempe, AZ
12.2024

Educational Studies

Grand Rapids Community College
Grand Rapids, MI
05.2021

High School Diploma -

Allegan High School
Allegan, MI
06-2020

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Allegan Tech Center
Allegan, MI
01.2020

Skills

  • Workplace safety
  • Staff management
  • Training and mentoring
  • Positive attitude
  • Team collaboration and leadership
  • Goal setting and tracking

Accomplishments

AI Education Intern | Arizona State University (August 2023 – April 2024)

  • Collaborated with a team of 4+ to develop an AI Playground website.
  • Shared knowledge through a workshop on AI tools at a SITE conference in Las Vegas.

Timeline

SHIFT SUPERVISOR

STARBUCKS
09.2024 - Current

BARISTA TRAINER

STARBUCKS
01.2022 - 07.2024

BARISTA

STARBUCKS
01.2021 - 09.2024

TEACHER ASSISTANT

LITTLE TIGERS LEARNING CENTER
01.2020 - 12.2020

TEACHER ASSISTANT

COMMUNITY ACTION
09.2019 - 05.2020

SERVER

SILO BANQUETS & CATERING
01.2018 - 01.2020

HOSTESS

GRILL HOUSE
01.2018 - 01.2019

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Allegan Tech Center

Educational Studies

Arizona State University: Mary Lou Fulton Teacher’s College

Educational Studies

Grand Rapids Community College

High School Diploma -

Allegan High School

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