Madison Hayes
Memphis,TN
Summary
Offering strong interpersonal skills and positive attitude, eager to learn and develop in customer-focused environment. Brings solid foundation in communication and problem-solving. Ready to use and develop organizational and multitasking abilities in Desired Position role.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
True Green
11.2022 - 08.2023
- Customer Service
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Front Desk Agent
Hampton Inn
08.2021 - 11.2022
- Front Desk
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Education
High School Diploma - undefined
Cornerstone Christian School
Townsend, GA01.2021
Skills
- Problem solving
- Strong interpersonal skills
- Conflict resolution
- Customer service
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Active listening
Communication
I have the ability to effectively convey instructions, engage students in discussions, build rapport with diverse learners, and clearly communicate with both students and staff, including parents, through verbal and written means; emphasizing your active listening skills and ability to adapt communication style to different situations.
Leadership
Youth Team Member Advisory and Children’s Church Member
Timeline
Customer Service Agent
True Green
11.2022 - 08.2023
Front Desk Agent
Hampton Inn
08.2021 - 11.2022
High School Diploma - undefined
Cornerstone Christian School