Madison Headrick
Dunlap,TN
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations. Skilled in Microsoft Office and adept at prioritizing tasks to enhance efficiency and satisfaction, and excelling in communication and conflict resolution.
Overview
4
4
years of professional experience
Work History
Private Nanny
Private Family Household
2022.12 - 2025.03
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Receptionist
Consultants in Pain Management
2024.08 - 2024.12
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Customer Service Representative
CRC
2020.11 - 2022.02
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
No Degree - Nursing
University of Tennessee At Chattanooga
Chattanooga, TNCertified Dental Assistant - Dental Assisting
Career Step Program
Remote 2025-08
Skills
- Excellent communication skills
- Conflict resolution
- Effective time management
- Customer service
- Quick to pick up new skills
- Microsoft Office
- Team collaboration
- Problem solving
- Task prioritization
- Organizational skills
- Toddler care experience
- Cash Handling
Timeline
Receptionist
Consultants in Pain Management
2024.08 - 2024.12
Private Nanny
Private Family Household
2022.12 - 2025.03
Customer Service Representative
CRC
2020.11 - 2022.02
No Degree - Nursing
University of Tennessee At Chattanooga
Certified Dental Assistant - Dental Assisting
Career Step Program