Madison Henderson
Edwardsville,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Henderson Associates Architects
Edwardsville , IL
12.2023 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Behavior Technician
Applied Behavioral Services
Cincinnati, OH
08.2022 - 10.2023
- ABA therapy, Teach a classroom of up to 4 kids, Any personal care needed for each individual, Data collection, Progress reports, Insurance notes, Working with individuals with severe aggressive behaviors
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
- Facilitated group therapy sessions focused on teaching appropriate behavior modification techniques.
- Implemented evidence-based practices such as discrete trial teaching and natural environment teaching.
- Monitored client's progress towards identified goals through data collection and analysis.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
Behavior Interventionist
Warren County Education Service Center
Mason, OH
10.2021 - 08.2022
- PBIS, Working with kids ages 5-22 with severe aggressive behaviors, Personal care for students who need assistance, Data collection, Classroom management, Any and all paperwork needed
- Conducted functional behavioral assessments to identify the function of problem behaviors.
- Provided guidance and support to students with challenging behaviors in classroom settings.
- Assisted teachers in implementing evidence-based interventions for students who display challenging behaviors.
- Collaborated with school staff, parents, and community stakeholders to create a safe learning environment for all students.
- Utilized data collection methods such as frequency counts, duration recording, and ABC charts to monitor student progress.
- Maintained accurate records of student's goals, objectives, and intervention strategies used.
- Tracked data on individual student performance to measure progress towards established goals.
Behavior Technician
Applied Behavioral Services
Cincinnati, OH
11.2020 - 10.2021
- ABA therapy, Teach a classroom of up to 4 kids, Any personal care needed for each individual, Data collection, Progress reports, Insurance notes, Working with individuals with severe aggressive behaviors
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
Secretary/Office Manager
Henderson Associates Architects
Edwardsville, IL
05.2019 - 10.2020
- Maintained office efficiency by organizing office operations and procedures, Answered phones, Data entry, Created invoices, Some work with quick books and payroll, Evaluated and maintained office policies and procedures to achieve maximum productivity and efficiency, Scheduled all incoming and outgoing correspondence, Customer assistance tasks, Created and updated a website and the social media
- Provided administrative support to the office manager and other staff members.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
Direct Support Professional
Residential Options
Edwardsville, IL
10.2018 - 05.2019
- As a DSP I work evenings in a group home, working directly with the clients
- In this home we teach the clients daily living skills so that the clients will one day be able to live independently
- We work with the clients on hygiene (providing any and all personal care if needed), daily chores including cleaning bedrooms and bathrooms, cooking dinner, cleaning the main areas, working with them on being able to navigate around town using public transport by themselves, getting and keeping a job and budgeting their money
- Along with all of that, we get to get to spend one on one time with the clients and really get to know them and bond with them
- Other duties include: Daily MRO's (billing notes), Pass medication, Activities with clients, Doctors appointments, Chronological, Daily cleaning
Front Desk Sales Associate
Massage Luxe
Edwardsville, IL
07.2018 - 10.2018
- Worked as a receptionist/sales associate, answered the phones, booked appointments, checked clients in and out for their appointment, sold memberships, cleaned the bathrooms and main areas, filed clients paperwork, kept area looking presentable
- Greeted customers and provided excellent customer service.
- Assisted customers with product selection, payment processing, and answered questions about products or services.
- Operated the cash register system to process payments from customers.
- Maintained accurate records of daily sales transactions.
- Responded promptly to customer inquiries via phone, email, and in-person visits.
- Provided assistance to customers who had difficulty using store equipment or finding items in the store.
Front Desk Worker
Wellness Center
Murray, KY
06.2017 - 05.2018
- Checked people in, Answered phones, Sold memberships
- Greeted and welcomed guests in a friendly and professional manner.
- Assisted guests with check-in procedures, including verifying identification, assigning room keys, and providing directions to the room.
- Processed payments for reservations made online or by phone.
Cabin Counselor
Wonderland Camp
Rocky Mount, MO
05.2015 - 08.2016
- Camp for kids and adults with mental and physical disabilities
- A summer camp that accepted anyone
- MI and DD
- Some campers were very independent others needed some assistance and some also needed complete assistance
- At Wonderland Camp everyone were accepted and loved for who they are
- Any and all personal care if needed -Feeding, changing, bathing, transporting to and from chair, in and out of beds
- Lead, assisted and participated in activities with the campers, Stayed in the cabins with the campers
Cashier/Food prep
Gateway Fun Park
03.2013 - 08.2013
- Sold tickets and food, Prepared the food, Cleaned main area and bathrooms
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Education
BS - Studio Art
Murray State University
05.2018
Skills
- Communication Skills
- Ability to work under pressure
- Creative mind
- Direct Support
- Customer Service
- Secretarial
- Data Entry
- Microsoft Excel
- Billing
- Microsoft Office
- Outlook
- Front Desk
- Microsoft Outlook
- Schedule Management
- Office Experience
- Developmental disabilities experience
- Data collection
- Google Suite
- Analysis skills
- Customer support
- Social media management
- Filing
- Special Education
- Behavior Management
Certification
- Driver's License
- CPR Certification
- First Aid Certification
Additional Information
Communication Skills, Problem solving skills, Ability to work under pressure, First Aid and CPR certified, CPI, Patience, Hardworking, Creativity
References
References available upon request.
Timeline
Administrative Assistant
Henderson Associates Architects
12.2023 - Current
Behavior Technician
Applied Behavioral Services
08.2022 - 10.2023
Behavior Interventionist
Warren County Education Service Center
10.2021 - 08.2022
Behavior Technician
Applied Behavioral Services
11.2020 - 10.2021
Secretary/Office Manager
Henderson Associates Architects
05.2019 - 10.2020
Direct Support Professional
Residential Options
10.2018 - 05.2019
Front Desk Sales Associate
Massage Luxe
07.2018 - 10.2018
Front Desk Worker
Wellness Center
06.2017 - 05.2018
Cabin Counselor
Wonderland Camp
05.2015 - 08.2016
Cashier/Food prep
Gateway Fun Park
03.2013 - 08.2013
BS - Studio Art
Murray State University