Madison Hendricks
Lynchburg,VA
Summary
Energetic treatment coordinator with specialties in insurance, scheduling and maintaining the front desk area. Friendly and ethical to quickly and effectively solve challenges. Experience working in a dental practice of several dentists and several employees.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Childrens Dentistry and Orthodontics of Lynchburg
Lynchburg, VA
12.2021 - Current
- Tracked patient progress and updated records accordingly.
- Worked closely with medical billing department to ensure accurate coding of all services provided.
- Provided education and resources to help patients understand their treatment options.
- Collaborated with payers such as Medicare and Medicaid or private insurers regarding coverage criteria.
- Assisted in developing policies, procedures, and protocols related to patient care activities.
- Provided support to clinical staff with insurance verification and authorization processes.
- Facilitated smooth transitions from one level of care to another when needed by patients.
- Conducted financial counseling sessions for new and existing patients.
- Coordinated the delivery of care between various departments within the facility.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Participated in meetings focused on improving customer service standards throughout the organization.
- Analyzed patient data to identify potential areas of improvement in overall quality of care.
- Communicated effectively with physicians, nurses, social workers, case managers, and other healthcare professionals.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Performed administrative duties such as filing insurance claims forms or preparing reports.
- Resolved any issues related to payment discrepancies or denials in a timely manner.
- Developed innovative strategies to improve efficiency in patient intake process.
- Provided guidance to patients about their financial responsibility for services rendered.
- Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions.
- Conducted financial consultations with patient and set up payment plans.
- Assisted dentist in helping patients determine optimal treatment options.
- Identified family members, social networks, and community systems for inclusion in client treatment plans.
- Functioned as team leader and organized all treatment and placement activities
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Held interviews with patients to hear concerns, gather health history and understand objectives.
- Communicated with patients to ensure quality of care and develop care plans.
- Scheduled evaluations and procedures for patients.
Certified Nursing Assistant
Westminister Canterbury
Lynchburg, VA
03.2019 - 03.2024
- Provided emotional support to family members regarding end-of-life decisions.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Transported patients to treatment units, using wheelchair or stretcher.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Responded quickly to emergency situations involving sudden illness or injury.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Participated in educational programs related to nursing assistant skills development.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Administered medications as directed by registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Cleaned and sanitized patient rooms according to established protocols.
- Observed patients for any changes in their physical or mental condition.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Reported changes in patient condition to registered nurse or physician.
- Distributed drinking water and nourishment to residents.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Education
High School Diploma -
Jefferson Forest High School
Forest, VA05-2020
Skills
- Recordkeeping
- Treatment Planning
- HIPAA Compliance
- Appointment Scheduling
- X-ray interpretation skills
- Patient Management
Affiliations
- I love going to the lake and spending time with family and friends.
Certification
- Certified nursing assistant
- X-ray certification
Timeline
Treatment Coordinator
Childrens Dentistry and Orthodontics of Lynchburg
12.2021 - Current
Certified Nursing Assistant
Westminister Canterbury
03.2019 - 03.2024
High School Diploma -
Jefferson Forest High School
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