Madison Herber
Temecula,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Driven, highly organized, detail-oriented, and have strong communication skills. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
OWNER AND OPERATOR
Poppy and Hawthorn
08.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
CUSTOMER SERVICE MANAGER
Harry Taylor Golf
08.2021 - 10.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Customer Service Representative
H2 Golf Company
05.2015 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Education
Palomar College
12.2018
Skills
- Customer Relations
- Verbal and written communication
- Marketing
- Small business operations
- Relationship Building
- Problem-solving skills
- Organization and time management
- Business Administration
Additional Information
AS in Business Marketing
Timeline
OWNER AND OPERATOR
Poppy and Hawthorn
08.2021 - Current
CUSTOMER SERVICE MANAGER
Harry Taylor Golf
08.2021 - 10.2023
Customer Service Representative
H2 Golf Company
05.2015 - 01.2021
Palomar College