Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Madison Hernandez

Zachary,LA

Summary

Proven Case Processing Analyst at Innova Solutions, adept in Microsoft Office and exceptional at teamwork, I streamlined case management processes, enhancing efficiency by implementing best practices. My analytical thinking and problem-solving abilities led to a significant reduction in case backlog, demonstrating reliability and a commitment to excellence without exceeding a 55-word limit.

Overview

3
3
years of professional experience

Work History

Case Processing Analyst

Innova Solutions
03.2024 - Current
  • Managed multiple competing priorities concurrently while maintaining focus and delivering quality results under pressure.
  • Supported compliance efforts by staying up-to-date on relevant regulations, policies, and industry trends affecting case management processes.
  • Maintained strict confidentiality, ensuring sensitive information was handled securely and appropriately at all times.
  • Contributed to process improvements by identifying inefficiencies and suggesting innovative solutions to address them.
  • Improved data accuracy with meticulous attention to detail and thorough case documentation.
  • Served as a reliable resource for colleagues, offering guidance on difficult cases and sharing expertise for overall team success.
  • Reduced case backlog by prioritizing urgent cases and effectively delegating tasks to team members.
  • Achieved high levels of productivity through effective time management strategies, leading to consistent completion of assigned workload within deadlines.
  • Enhanced case processing efficiency by streamlining workflow and implementing best practices.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.

Office Assistant

South Louisiana Primary Care
01.2022 - 02.2024
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.

Education

High School Diploma -

Zachary High School
Zachary, LA
05-2021

Skills

  • Microsoft office
  • Research
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Task prioritization
  • Self motivation
  • Analytical thinking
  • Conflict resolution
  • Professionalism
  • Goal setting
  • Project management
  • Data analysis

Languages

English

Timeline

Case Processing Analyst

Innova Solutions
03.2024 - Current

Office Assistant

South Louisiana Primary Care
01.2022 - 02.2024

High School Diploma -

Zachary High School
Madison Hernandez