Summary
Overview
Work History
Education
Skills
Timeline
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Madison Heslop

Ames,IA

Summary

Experienced with customer engagement, product knowledge, and sales techniques. Utilizes effective communication to improve customer satisfaction and drive sales. Track record of working collaboratively within team to meet and exceed sales targets.

Overview

4
4
years of professional experience

Work History

Merch/Front End Sales Associate

HomeGoods
08.2024 - Current
  • Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
  • Assisted in inventory management and restocking, ensuring products were readily available for purchase.
  • Consistently met or exceeded individual sales targets set by store management on a regular basis.
  • Ensured accurate price labeling for merchandise items while managing shelf stocking duties as needed.
  • Promoted store loyalty programs to encourage repeat business from satisfied customers.
  • Increased customer satisfaction by providing knowledgeable product recommendations and friendly service.
  • Managed returns and exchanges efficiently, maintaining high customer satisfaction levels throughout the process.
  • Supported visual merchandising efforts by creating attractive displays that showcased products effectively.
  • Prepared merchandise for sales floor by pricing or tagging.

Server

Sports Page Restaurant And Bar
04.2024 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Apparel Team Associate

Walmart
08.2022 - 11.2023
  • Kept clothing, shoes, jewelry, and grocery shelves well organized
  • Distributed freight including clothing, shoes, jewelry, and accessories
  • Worked with customers on multiple POS systems
  • Basic watch battery changes

Shift Leader

Culver's
06.2020 - 08.2022
  • Worked in a fast pace kitchen
  • Organized shifts and directed team members to keep things running smoothly
  • Worked with customers in multiple settings and dealt with customer complaints or issues frequently
  • Learned basic POS

Education

High school diploma -

Fort Dodge High School
Fort Dodge, IA
05.2023

Skills

  • Shift Management
  • POS
  • Cashiering
  • Kitchen Experience
  • Merchandising
  • Retail Sales
  • Serving Experience
  • Food Service
  • Organizational Skills
  • Cooking
  • Pricing
  • Customer Service
  • Sales
  • Cash Handling
  • Freight
  • Cash register
  • Goal-Oriented
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Excellent people skills
  • Money Handling
  • Store Opening and Closing
  • Cash Handling Accuracy
  • Stocking and Receiving
  • Sales Training
  • Fraud Detection

Timeline

Merch/Front End Sales Associate

HomeGoods
08.2024 - Current

Server

Sports Page Restaurant And Bar
04.2024 - 08.2024

Apparel Team Associate

Walmart
08.2022 - 11.2023

Shift Leader

Culver's
06.2020 - 08.2022

High school diploma -

Fort Dodge High School

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Madison Heslop