Madison Hess
Portland,OR
Summary
Undergraduate student with over five years of customer service experience. Skilled in problem-solving and meeting customer needs while fostering a positive and enthusiastic work environment.
Overview
5
5
years of professional experience
Work History
After School Program Assistant
Portland Tennis & Education
Portland, OR
02.2024 - Current
- Assist K-8 students in completing and understanding homework assignments
- Foster an inclusive and welcoming environment for all students, while teaching important life skills and encouraging character development
- Employ quick problem solving skills when conflict arises between students
Barista & Cashier
Madrona Hill Cafe
Portland, OR
02.2023 - 10.2023
- Quickly and effectively communicated with coworkers in periods of high demand to meet customer needs
- Gained customer loyalty by remembering regular customers and personal preferences
- Consistently displayed enthusiasm and helped foster a positive work environment
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
On-Call Banquet Server, Barista & Cashier
Fort Worden Hospitality
Port Townsend, WA
05.2019 - 08.2023
- Effectively collaborated with kitchen and event staff to deliver food to event locations, adapting service based on customer requests and kitchen readiness
- Arranged linens and table settings according to seating plan and event theme in preparation for services with up to 200 people
- Maintained a flexible work schedule as an on-call staff member
- Collected payment for food and drinks, balanced cash receipts, and maintained accurate cash drawer at on-site coffee shop
Education
Bachelor of Arts - Major in Sociology, Minor in Mathematics
University of Portland
05.2024
Associate of Arts -
Peninsula College
06.2021
Skills
- Team Player
- Speedy and Efficient
- Positive and Professional
- Friendly and Outgoing
Accomplishments
- Dean's List (Fall 2021 through Spring 2023)
- Awarded President's Scholarship at the University of Portland for academic success
- Included in Honor Roll list every quarter enrolled at Peninsula College
- Awarded President's Medal at Peninsula College for completing a degree with a GPA above 3.85
Activities
- Alpha Kappa Delta Sociological Honor Society Member (Inducted Spring 2024)
- Tennis Club, Member (Fall 2023 to present)
- Math Club, Member (Fall 2023 to present)
- Alpha Lambda Delta Honor Society Member (Inducted Fall 2021)
- Phi Theta Kappa Honor Society Member (Inducted Spring 2020)
Timeline
After School Program Assistant
Portland Tennis & Education
02.2024 - Current
Barista & Cashier
Madrona Hill Cafe
02.2023 - 10.2023
On-Call Banquet Server, Barista & Cashier
Fort Worden Hospitality
05.2019 - 08.2023
Bachelor of Arts - Major in Sociology, Minor in Mathematics
University of Portland
Associate of Arts -
Peninsula College
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