Madison Hess
Mishawaka,IN
Summary
Detail-oriented and driven professional with a passion for efficiency, organization, and community needs. Seeking a position in a library or related field to apply current skillset, serve the community, and continue to learn.
Overview
2
2
years of professional experience
Work History
Materials Handler
St. Joe County Public Library
05.2023 - Current
- Processed, organized, and shelved returned library materials.
- Located and fulfilled patron holds.
- Shifted and reorganized books and other library materials to better suit patron needs.
- Scanned and reviewed materials for collection inventory process.
Campus Store & Mailroom Manager
Bethel University
02.2024 - Current
- Interviewed and hired adult and student staff members, with cross-training in the campus store and mailroom.
- Managed all purchasing, sales, marketing, and customer account operations efficiently.
- Implemented new sales procedures to reduce obsolete inventory.
- Supervised materials adoptions and adjustments for university courses.
- Streamlined mailroom operations by implementing efficient procedures and eliminating unnecessary expenditures.
- Optimized workflow management by effectively delegating tasks according to individual strengths and skillsets among staff members.
Campus Store Asst. Manager
Bethel University
09.2022 - 02.2024
- Interviewed, hired, and trained staff and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and maintain store.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted in managing purchasing, sales, marketing, and customer account operations efficiently.
Education
Master of Science - Library And Information Science
Indiana University - Purdue University Indianapolis
Indianapolis, IN06.2024
Master of Arts - Liberal Studies
Bethel University
Mishawaka, IN05.2022
Skills
- Microsoft Excel
- Self-directed, motivated
- Inventory Oversight
- Operations
- Supply Management
- Critical Thinking
- Adaptability
- Strategic Planning
- Task Prioritization
- Decision-Making
- Problem-Solving
- Customer Service
Timeline
Campus Store & Mailroom Manager
Bethel University
02.2024 - Current
Materials Handler
St. Joe County Public Library
05.2023 - Current
Campus Store Asst. Manager
Bethel University
09.2022 - 02.2024
Master of Science - Library And Information Science
Indiana University - Purdue University Indianapolis
Master of Arts - Liberal Studies
Bethel University
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