Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Experience/Volunteering
Timeline
Generic

Madison Hess

Seattle,WA

Summary

Dynamic professional with over 10 years of experience in education, customer service, and team leadership. Proven track record in designing inclusive programs and leading cross-functional teams to enhance operational efficiency. Skilled in launching initiatives, streamlining workflows, and building strong stakeholder relationships. Expertise in proactive problem-solving and fostering collaborative, equitable environments for continuous improvement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Lead – Operations & Training and Retail

Backyard Bagels (Lists)
Seattle, WA
06.2024 - Current
  • Spearheaded the launch of a new café location, establishing workflows and service standards.
  • Supervised and trained staff, managed scheduling, and led daily operations.
  • Ensured exceptional guest experiences while meeting sales and efficiency targets.
  • Streamlined communication practices to improve team coordination and accountability.
  • Provided high-quality customer service in fast-paced retail settings.
  • Supported floor resets, promotional rollouts, and seasonal merchandising initiatives.
  • Trained new associates and reinforced operational policies and visual standards.
  • Contributed to reopening and launch processes at multiple locations.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Developed strategies to increase team productivity and improve customer service levels.

First Grade Teacher

Edgewood Elementary
Eugene, OR
08.2023 - 06.2024
  • Executed differentiated lesson plans aligned with state standards.
  • Promoted critical thinking by developing problem-solving activities that encouraged higher order reasoning skills.
  • Encouraged parental involvement by communicating regularly through phone calls, emails, newsletters and parent conferences.
  • Co-taught with instructional aides and specialists to support diverse learners.
  • Facilitated academic goal-setting and tracked comprehensive progress records.
  • Engaged families through ongoing communication and collaboration focused on student needs.

Team Lead – Literacy Specialist

AmeriCorps – Literacy First
Austin, TX
10.2018 - 05.2020
  • Delivered individualized reading interventions to K–2 students in Title I schools.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Mentored and trained incoming AmeriCorps members to ensure program readiness.
  • Collaborated with educators and families to drive literacy gains and student engagement.
  • Designed and implemented enrichment activities that improved reading confidence.

Education

Elementary Education Degree - ESOL Endorsement, Coastal Environmental Science

Flagler College
Florida
12.2017

Skills

  • Leadership & Staff Development
  • Program Design & Implementation
  • Inclusive Education & Literacy Support
  • Customer Service & Conflict Resolution
  • Cross-Functional Communication
  • Operations Management & Process Improvement

Certification

  • Teaching: Oregon, Florida, and Washington is Pending
  • Other: CPR/First Aid

Volunteer Experience

Camp Fire, Youth Program Facilitator & Trip Leader, Florida, 2014, 2018, Partnered with staff to enhance program quality and community engagement.

Experience/Volunteering

  • United Way, BookSpring, Brown Santa, Conservation, Food Banks, Tutor
  • Thru Hikes: Appalachian Trail 2018, Pacific Crest Trail 2021

Timeline

Team Lead – Operations & Training and Retail

Backyard Bagels (Lists)
06.2024 - Current

First Grade Teacher

Edgewood Elementary
08.2023 - 06.2024

Team Lead – Literacy Specialist

AmeriCorps – Literacy First
10.2018 - 05.2020

Elementary Education Degree - ESOL Endorsement, Coastal Environmental Science

Flagler College

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