Summary
Overview
Work History
Education
Skills
Timeline
Server

Madison Heyward

Greenville ,SC

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and manage high-volume dining environments while ensuring safe food handling practices. Recognized for effectively resolving customer complaints and training new staff to uphold service standards.

Overview

5
5
years of professional experience

Work History

Server

Lake Eustis Waterfront Grill
03.2024 - 06.2025
  • Provided exceptional customer service by promptly addressing guest inquiries and needs.
  • Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
  • Supported team members during busy shifts to ensure efficient service and timely order delivery.
  • Learned menu items thoroughly to effectively communicate recommendations and specials to guests.
  • Participated in training sessions to develop skills in food safety and sanitation practices.
  • Adapted quickly to changing situations, ensuring a positive environment during peak hours.
  • Maintained accurate records of orders taken, facilitating smooth transactions at point of sale systems.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Office Assistant

Sea Island Recovery
10.2022 - 12.2023
  • Coordinated office operations to enhance workflow efficiency and support team objectives.
  • Managed scheduling and calendar updates for executives, ensuring optimal time allocation.
  • Assisted in document preparation and data entry, maintaining accuracy and consistency.
  • Developed filing systems that improved document retrieval speed and organization.
  • Researched vendor options to improve service quality while adhering to budget constraints.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Server

Fat Patties
04.2020 - 12.2022

Education

Beaufort High School
Beaufort, SC

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Safe food handling
  • High volume dining
  • Suggestive selling

Timeline

Server

Lake Eustis Waterfront Grill
03.2024 - 06.2025

Office Assistant

Sea Island Recovery
10.2022 - 12.2023

Server

Fat Patties
04.2020 - 12.2022

Beaufort High School

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Madison Heyward