Madison Hightower
Bakersfield,CA
Summary
Dedicated professional skillful in classified document handling, data recording, and specimen processing. Resourceful and adaptable individual with extensive experience data processing to document results for healthcare professionals. Comfortable handling complex issues, meeting strict deadlines and adjusting to rapidly changing conditions.
Overview
6
6
years of professional experience
Work History
Laboratory Processor
WestPac Lab
06.2023 - Current
- Improved laboratory efficiency by streamlining sample processing procedures and reducing turnaround times.
- Enhanced quality control measures for accurate test results, implementing standardized protocols and documentation practices.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Reduced errors in specimen data entry through meticulous attention to detail and thorough review processes.
- Contributed to the accuracy of test results by promptly addressing any discrepancies or issues with specimen quality, identification, or documentation.
Shift Supervisor
Starbucks
01.2019 - 10.2022
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Barista
Starbucks
10.2017 - 01.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
Bachelor of Science - Biochemistry
Arizona State University
Tempe, AZ05.2025
Bachelor of Science - Physics
Arizona State University
Tempe, AZ05.2025
Associate of Arts - General Studies
Weatherford College
Weatherford, TX12.2017
Skills
- Data Entry
- Complex Problem-Solving
- Document Management
- Meticulous attention to detail
- Prioritizing Work
- Dedicated Team Player
Timeline
Laboratory Processor
WestPac Lab
06.2023 - Current
Shift Supervisor
Starbucks
01.2019 - 10.2022
Barista
Starbucks
10.2017 - 01.2019
Bachelor of Science - Biochemistry
Arizona State University
Bachelor of Science - Physics
Arizona State University
Associate of Arts - General Studies
Weatherford College
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