Madison Hilf
Spring Hill,KS
Summary
Detail-driven Orthopedic Inventory Specialist dedicated to maintaining smooth, efficient and highly successful business operations. Organized and effective at encouraging team cooperation and productivity to meet and exceed objectives by fostering a positive, solution-based environment. Born leader and analytical problem-solver with proven team building and management success.
Overview
10
10
years of professional experience
Work History
Inventory Control Lead
Zimmer Biomet
07.2021 - Current
- Improve inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner
- Collaborate with the customer service team to resolve case usage inventory concerns in a timely manner
- Enhance team productivity through effective training, coaching, and performance management of inventory control and warehouse procedures
- Maintain effective communication and relationships with sales team members in order to better understand and support their business needs
- Manage expired inventory within the territory- ensure all expired is removed from accounts and warehouse shelves according to compliance standards and manage re-ordering and replacement of valid inventory needs
- Implemented expired process changes that increased efficiency and reduced completion time by 20%
- Manage the return of warehouse loans in the field- ensure all loans are returned within a timely manner to optimize inventory flow
- Instituted process changes that reduced outstanding office loans from 40% average down to 10% average, meeting the KPI goal of 15%
- Facilitated a warehouse move- assisted with design layout to promote highest efficiency with case fulfillment, directed movers and team members during move, and executed move process while ensuring business needs were still being accurately conducted
- Support new business and growth opportunity needs by ordering product, staging product, and placing product upon completion
- Analyze daily reports to review usage trends and reallocate inventory to different accounts in the territory if necessary
Store Manager
Treats Unleashed
10.2019 - 07.2021
- Successfully managed team of 17 in high-volume, fast-paced environments through proactive communication and positive feedback
- Promoted team collaboration, performance and efficiency by fostering positive, solution-based thinking environments
- Increased store sales volumes by 30% by establishing customer relationships and interpreting data from sales analysis reports
- Keep inventory accurate with cycle counts and audits to identify and resolve variances
- Analyze and interpret store trends and develop plans to increase sales in under-producing categories
- Hired and trained new team members and set them up with tools for optimal success
- Reviewed and analyzed forecast data to determine and address inventory needs
- Met with suppliers to assess changes and determine proper courses of action
- Established processes for team to follow for damaged product, out of stock product, and product with inaccurate inventory to ensure discrepancies are caught and addressed in timely manner
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Store Manager
Treats Unleashed
09.2015 - 10.2019
- Managed store procedures and recommended changes to enhance efficiency of daily activities
- Coached team members in product specifications, sales incentives and selling techniques, significantly increasing customer traffic and store sales
- Built and maintained positive customer relationships by providing excellent customer service and product recommendations
- Interviewed, hired and trained team members to comply with company policies and procedures
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Upheld and communicated store programs and standards to employees for optimal customer service and store cleanliness
- Received vendor orders into inventory accurately, reported any damages or discrepancies in timely manner to ensure credit
Team Member
Treats Unleashed
05.2014 - 09.2015
- Contributed to team success by completing jobs quickly and accurately
- Pursued learning opportunities to advance knowledge and take on leadership position
- Maintained productive, efficient approach to all tasks
- Developed strong cooperative relationships with coworkers, managers, and customers
Education
MBA - Business Analytics
University of Saint Mary
Overland Park, KS07.2025
Bachelor of Science - Biology
University Of Missouri - Kansas City
Kansas City, MO12.2017
Skills
- Team leadership and coaching
- Staff training and development
- Communication and relationship building
- Cross-functional collaboration
- Sales and product analysis
- Supply chain coordination
- Process optimization
- Warehouse operations
Timeline
Inventory Control Lead
Zimmer Biomet
07.2021 - Current
Store Manager
Treats Unleashed
10.2019 - 07.2021
Assistant Store Manager
Treats Unleashed
09.2015 - 10.2019
Team Member
Treats Unleashed
05.2014 - 09.2015
MBA - Business Analytics
University of Saint Mary
Bachelor of Science - Biology
University Of Missouri - Kansas City
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