Summary
Overview
Work History
Education
Skills
Timeline
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Madison Hill

Sallisaw,OK

Summary

Motivated worker with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Dependable coworker and successful at providing fast, high-quality customer service to guests in any setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, coworkers and management.

Overview

2
2
years of professional experience

Work History

Server

Hardscrabble Country Club
07.2023 - Current
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted manager in all aspects of business operations.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Member Experience Specialist

VASA Fitness
04.2022 - 04.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Maintained and managed customer files and databases.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Responded proactively and positively to rapid change.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.

Server

Walk Ons
03.2021 - 01.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

High School Diploma -

Central High School
Sallisaw
05.2021

Skills

  • Point-of-Sale (POS) Software
  • High-Energy and Stamina
  • Writing
  • Active Listening
  • Utensil Cleaning
  • Coordination
  • Train Employees
  • Suggestive Selling
  • Workflow Coordination
  • Document Control
  • Operations Support
  • Workload Management

Timeline

Server

Hardscrabble Country Club
07.2023 - Current

Member Experience Specialist

VASA Fitness
04.2022 - 04.2023

Server

Walk Ons
03.2021 - 01.2022

High School Diploma -

Central High School

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Madison Hill