Summary
Overview
Work History
Education
Skills
Timeline
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Madison Hobbs

North Port

Summary

Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Don Knoche State Farm
02.2023 - 03.2025
  • Professionally greeted and assisted customers upon arrival
  • Managed incoming calls, assisting customers with billing inquiries and directing calls to the appropriate representative
  • Initiated outbound calls to verify and update customer contact information, ensuring accurate information was maintained in client files
  • Contacted customers regarding late or missed payments, providing reminders and answering any questions related to billing
  • Performed tasks including scanning and faxing documents
  • Assisted with managing incoming and outgoing mail
  • Managed appointment scheduling and calendar organization
  • Ensured that the front desk, lobby, and coffee station remained cleaned and organized
  • Worked closely with team members to ensure that client inquiries were handled in a timely fashion and resolved correctly
  • Addressed customer complaints related to billing issues, actively listening to concerns and providing resolutions and support
  • Processed customer transactions including cash, credit/debit cards, and checks

Education

Associate of Arts -

South Florida State College
Arcadia, FL
12-2024

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Problem solving
  • Multitasking
  • Collaboration
  • Communication skills

Timeline

Front Desk Receptionist

Don Knoche State Farm
02.2023 - 03.2025

Associate of Arts -

South Florida State College

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Madison Hobbs