Madison Hocker
Office Administrator
Houston,TX
Summary
Versatile and results-driven professional with experience at Black Tie Collision, adept in office administration and customer engagement. Excelled in project management, streamlining processes for efficiency, and maintaining robust financial records. Demonstrated ability to enhance customer satisfaction and team productivity through effective communication and technical support skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrator
Black Tie Collision
05.2022 - Current
- Maintained a detailed log of ongoing projects, tracking progress and documenting action items and deadlines.
- Created and managed email accounts for new employees, ensuring seamless onboarding and access to company systems.
- Set up and maintained CCC One accounts for employees, providing necessary access and troubleshooting issues.
- Administered and securely logged company-wide passwords, ensuring accessibility and confidentiality.
- Estimated completion dates for vehicle repairs by applying a formula based on part delivery schedules and repair timeframes.
- Ensured all vehicle repairs were approved by insurance company/customer before starting repairs.
- Issued final invoices to insurance companies, ensuring all required documentation and supporting photos were included for prompt payment processing.
- Responded to inbound inquiries regarding accounts and payments.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
Electronics Associate/Online Grocery Shopper
Walmart
11.2018 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Streamlined the shopping process for improved order completion times and increased daily productivity.
- Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
- Implemented time-saving strategies such as coordinating multiple orders simultaneously to maximize efficiency without sacrificing quality.
- Contributed to a positive team atmosphere by maintaining open communication channels with colleagues and participating in problem-solving initiatives.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
Education
Associate of Arts - General Studies
College Of The Mainland
Texas City 05.2001 -
Skills
Office administration
Customer engagement
Database entry
Accounts payable and receivable
MS office
Bookkeeping
Scheduling
File organization
Report preparation
Expense reporting
Technical support
Project management
Certification
Google Technical Support
Timeline
Google Technical Support
02-2024
Office Administrator
Black Tie Collision
05.2022 - Current
Electronics Associate/Online Grocery Shopper
Walmart
11.2018 - 05.2022
Associate of Arts - General Studies
College Of The Mainland
05.2001 -