Madison Hofeldt
Grand Junction,CO
Summary
With a proven track record at HopeWest PACE, I excel in customer relationship management and effective time management, enhancing clinic efficiency and patient satisfaction. Demonstrated empathy in patient care coordination and adept at remote support, I significantly contribute to team success and service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Support Specialist
HopeWest PACE
05.2023 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
Home Health Aide
Comfort Keepers
07.2022 - 04.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Home Health Aide
Comfort Keepers
11.2018 - 09.2019
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
Preschool Paraprofessional
Mesa County School District 51
08.2018 - 10.2018
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Engaged and entertained children through recreational and educational activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Prepared for lessons by gathering educational materials and setting up equipment.
Education
Bachelor of Science - BSN-RN
Colorado Christian University
Denver, CO05-2024
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Empathy and patience
- Patient care coordination
- Appointment scheduling
- Medical billing
- Efficient workspace organization
- Effective time management
- Organized and efficient
- Reliable team coordination
Certification
- CPR/AED Certification
Heart of HopeWest
I was awarded The "Heart of HopeWest" in 2024 for appreciation and enjoyment.
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Support Specialist
HopeWest PACE
05.2023 - Current
Home Health Aide
Comfort Keepers
07.2022 - 04.2023
Home Health Aide
Comfort Keepers
11.2018 - 09.2019
Preschool Paraprofessional
Mesa County School District 51
08.2018 - 10.2018
Bachelor of Science - BSN-RN
Colorado Christian University
Similar Profiles
Cody HillCody Hill
Clinical Technology Coordinator at HopeWest PACEClinical Technology Coordinator at HopeWest PACE
Arlessa CamposArlessa Campos
Triage Nurse at HopewestTriage Nurse at Hopewest
Daniel PennellDaniel Pennell
Home Health Hospice Nurse, RN, BSN, HPCN at HopeWestHome Health Hospice Nurse, RN, BSN, HPCN at HopeWest