Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Madison Hogan-Huynh

Woodbridge,VA

Summary

I am a seasoned Floor Manager highly effective at managing wide-ranging tasks in support of restaurant operations. Excellent team leader and complex problem-solver with analytical and adaptable approach. Supportive supervisor and unbiased leader of numerous personalities and individuals. Industrious Floor Manager successful at accomplishing challenging objectives under tight deadlines and demanding conditions. Knowledgeable project manager and trainer with 8-year demonstrated record of success in hospitality industry. Pursuing new professional challenges and growth opportunities. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

7
7
years of professional experience
5
5
Certification

Work History

Floor Manager

Carrabbas Italian Grill
11.2020 - Current
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Managed daily store operations for smooth functioning and achieving sales targets.
  • Enhanced team performance through regular training, mentoring, and constructive feedback.
  • Streamlined inventory management with accurate tracking and timely replenishment of stock.
  • Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.

Accounts Payable Specialist

Carrabbas Italian Grill
11.2019 - Current
  • Streamlined accounts payable processes by implementing efficient invoicing and payment tracking systems.
  • Reduced invoice processing time with accurate data entry and timely vendor communication.
  • Improved cash flow management by negotiating favorable payment terms with suppliers.
  • Enhanced financial accuracy through diligent reconciliation of vendor statements and company records.
  • Trained junior staff members in accounts payable procedures, increasing overall department efficiency.

Server Team Lead

Carrabbas Italian Grill
11.2019 - Current
  • Enhanced server performance by implementing effective monitoring tools and optimizing configurations.
  • Reduced downtime for critical servers by conducting regular maintenance checks and promptly addressing issues.
  • Managed a team of server administrators, ensuring efficient allocation of resources and tasks.
  • Improved security measures with thorough system audits, regular updates, and vulnerability assessments.
  • Led successful migration projects to upgrade hardware and software systems, minimizing disruption to business operations.

Bartender

Ruby Tuesday Restaurant
01.2017 - 10.2019
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Guest Service Representative

Woodspring Suites Hotel
11.2017 - 01.2018
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Coordinated with sales team to process corporate accounts, group bookings, and other special reservation types effectively.

Education

Accounting - Accounting And Business Management

American Military University
West Virginia
01.2027

Skills

  • Department Management
  • Regulatory Compliance
  • Complaint Resolution
  • Employee Relations
  • Team Training and Development
  • POS Systems
  • Vendor relations

Certification

Introduction to Microsoft Excel


Project Network


Project Planning: Putting It All Together


Project Initiation: Starting a Successful Project


Foundations of Project Management

References

References available upon request.

Timeline

Floor Manager

Carrabbas Italian Grill
11.2020 - Current

Accounts Payable Specialist

Carrabbas Italian Grill
11.2019 - Current

Server Team Lead

Carrabbas Italian Grill
11.2019 - Current

Guest Service Representative

Woodspring Suites Hotel
11.2017 - 01.2018

Bartender

Ruby Tuesday Restaurant
01.2017 - 10.2019

Accounting - Accounting And Business Management

American Military University

Similar Profiles

CREATE PROFILE
Madison Hogan-Huynh