Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Holder

White Hall,AR

Summary

Experienced with a background in guiding teams and maintaining a positive work/coworker environment. Tech-savvy with hands-on experience in building computers. Excels in adapting to fast-paced environments and driving technological advancements.

Demonstrates strong communication and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Recognized for fostering a positive environment while ensuring safety and hygiene standards throughout multiple jobs.

Overview

2026
2026
years of professional experience

Work History

Waitress

Coltons Steakhouse
07.2023 - 05.2025
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Shift Manager

Dairy Queen Grill & Chill
10.2024 - 01.2025
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Tracked receipts, employee hours, and inventory movements.
  • Trained and mentored new employees to maximize team performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Cross-trained crew members on different duties to increase coverage.
  • Monitored employee food handling, safety and uniform requirements.
  • Checked and monitored inventory levels to reorder items.
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Counted registers and cleaned and secured shop at end of shift.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Veterinary Assistant

Brownwood Animal Shelter
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Administered medications to animals in treatment and documented changes in condition.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Restrained animals for examination and treatment.
  • Monitored laboratory animal behavior and health.
  • Maintained clean and safe animal living areas.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Cared for physical and psychological needs of animals with regular walks and playtime.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Helped with intake of newly surrendered animals, providing food, water and medical attention.

Server

Texas Roadhouse
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Preschool Teacher

Meemaws Daycare
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Gave one-on-one attention to children while maintaining overall focus on entire group of 10 children.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Organized and supervised large and small group activities.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Monitored classroom to verify safe and secure environment.
  • Incorporated music, art and literature into curriculum.
  • Guided students to develop social, emotional and physical skills.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Modeled positive behavior and communication skills for students.
  • Created safe and nurturing learning environment for preschoolers.
  • Assisted and supervised 10 children through entire school day.

FOH Team Member

Chic-Fil-A
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Utilized POS system to receive and process food and beverage orders.

Education

No Degree - Undecided

Angelo State University
San Angelo, TX

High School Diploma -

Andrews Academy- Potters Hand
San Angelo, TX
01-2018

Skills

  • Outstanding Customer Service
  • Staff training
  • Multitasking Abilities
  • Computer skills
  • Task prioritization

Timeline

Shift Manager

Dairy Queen Grill & Chill
10.2024 - 01.2025

Waitress

Coltons Steakhouse
07.2023 - 05.2025

Veterinary Assistant

Brownwood Animal Shelter

Server

Texas Roadhouse

Preschool Teacher

Meemaws Daycare

FOH Team Member

Chic-Fil-A

No Degree - Undecided

Angelo State University

High School Diploma -

Andrews Academy- Potters Hand

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