Madison Holley
Riverside,CA
Summary
Proven leader and skilled communicator, adept at navigating complex situations and fostering cultural awareness. Excel in teamwork, problem-solving, and adaptability, ensuring smooth operations and consistent output. At Oregon State University, I spearheaded activities for children with disabilities, enhancing team efficiency by implementing process improvements. My background in special education and customer service underpins my ability to build strong, empathetic relationships. Committed to maintaining workplace safety and meeting production targets through effective communication and organizational skills.
Overview
3
3
years of professional experience
Work History
IMPACT Group Leader
Oregon State University
Corvallis, OR
09.2024 - Current
- Work with children with disabilities each Friday during each term of school, engaging in fun activities in both the pool and the gym.
- Maintained a high level of communication between group members and other departments.
- Set challenging yet achievable goals for the team to drive performance and achieve results.
- Developed weekly lesson plans.
- Incorporated children's favorite activities into lesson plans.
- Stay connected with group assistants to ensure alignment.
- Led creative Friday activities, fostering fun and connection.
- Resolved conflicts within the team to maintain a positive and productive work environment.
- Implemented process improvements to enhance team efficiency and output quality.
Physical Therapist Volunteer
Kaiser Permanente Hospital Foundation
Riversdie , CA
06.2024 - 09.2024
- Performed manual therapy techniques, such as massage, stretching, mobilization and manipulation and soft tissue mobilization.
- Managed and treated pain in patients.
- Educated patients on most effective practices for pain alleviation, strengthening and rehabilitation.
- Ensured consistent availability of linens by restocking designated spaces as needed.
- Escorted patients from waiting area to therapy rooms.
- Supported physical therapists in managing pre-op and post-op tasks.
Intern
Sports Specific Rehab Physical Therapy
Corona, CA
06.2024 - 09.2024
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Maintained accurate records of all activities performed throughout internship period.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Set specific goals for projects to measure progress and evaluate end results.
- Delivered targeted therapeutic interventions enhancing patient mobility.
- Built strong relationships with patients during interactions.
- Sanitized and replenished supplies in assigned areas, ensuring readiness for use.
- Ensured all equipment was fully charged and operational.
- Handled assigned duties for the beginning and end of shifts.
- Engaged actively in every available educational opportunity.
Restaurant Hostess
Anchos Southwest Grill & Bar
Riverside, CA
12.2022 - 09.2024
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Inspected dining and serving areas for cleanliness and proper setup.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed reservations, waitlists, and special requests for large parties.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Assigned patrons to suitable tables according to server rotation.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
IMPACT
Oregon State University
Corvallis, OR
09.2023 - 06.2024
- I worked with a child with a disability throughout each term of the school year, engaging in activities in both the pool and the gym.
- Gained knowledge on diverse disability conditions.
- Developed connection through understanding student's preferences and interests.
- I assisted my kiddo in completing weekly session activities at the pool and gym each Friday.
- I supported my kiddo in managing episodes of overstimulation.
- Acquired an understanding of my kiddos' stims to provide effective support.
- I discovered that letter writing is the most effective communication method with my kiddo, and I initiated exchanges.
Offcie Worker
Precison Concepts Racing
Riversdie , CA
06.2022 - 09.2022
- Monitored office supply stock levels and placed timely orders for replenishment.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Greeted and directed visitors to the office.
- Processed invoices, purchase orders, expense reports, and other financial documents.
- Typed, formatted and edited correspondence and other documents.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Answered telephones, directed calls, and took messages.
- Delivered messages and ran errands.
Education
High School Diploma -
Notre Dame High School
Riverside, CA05-2023
Bachelor of Science - Kinesiology With A Pre-medicine Option
Oregon State University
Corvallis, OR06-2027
Skills
- Navigating Complex Situations
- Customer service
- Special education
- Strong Verbal Skills
- Efficiently Organized
- First aid and safety
- Relationship building
- Cultural awareness
Affiliations
- Hiking
- Rock-climbing
- Weight lifting
- Line-dancing
Timeline
IMPACT Group Leader
Oregon State University
09.2024 - Current
Physical Therapist Volunteer
Kaiser Permanente Hospital Foundation
06.2024 - 09.2024
Intern
Sports Specific Rehab Physical Therapy
06.2024 - 09.2024
IMPACT
Oregon State University
09.2023 - 06.2024
Restaurant Hostess
Anchos Southwest Grill & Bar
12.2022 - 09.2024
Offcie Worker
Precison Concepts Racing
06.2022 - 09.2022
High School Diploma -
Notre Dame High School
Bachelor of Science - Kinesiology With A Pre-medicine Option
Oregon State University
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