Madison Delvalle
Mount Holly,NJ
Summary
Dynamic professional with a strong background in customer interactions and service solutions, dedicated to enhancing resident and customer satisfaction. Expertise in conflict resolution, communication, and problem-solving drives a commitment to delivering exceptional service. Recognized as an effective team collaborator, adaptable to evolving needs while consistently achieving results through efficient and empathetic engagement. Known for reliability and a proactive approach, consistently aligning efforts with customer and organizational objectives.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Liberty Military Housing
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with my residents through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with property management to address maintenance issues and tenant complaints, enhancing overall resident satisfaction.
- Coordinated and facilitated move-in processes for new tenants, ensuring smooth transitions and positive first impressions of the property
- Scheduled and managed vendor appointments for maintenance, and repairs while maintaining efficient communication between all parties
- Conducted comprehensive property inspections for move-ins, move-outs, and routine exterior inspections to ensure compliance with safety standards and lease agreements
- Performed unit turns between tenancies, coordinating cleaning, repairs, and renovations to minimize vacancy periods and maximize rental income
- Delivered exceptional customer service to tenants, property owners, and vendors by promptly addressing inquiries, concerns, and service
- Maintained detailed documentation of property conditions, inspection findings, and maintenance activities for accurate record-keeping
- Communicated effectively with tenants regarding lease requirements, property policies, and maintenance schedules to ensure compliance and satisfaction
- Collaborated with maintenance teams and contractors to ensure the timely completion of repairs and property improvements
- Processed work orders and tracked completion status to ensure all tenant requests were addressed in a timely manner
- Built and maintained positive relationships with vendors and the maintenance team to ensure timely completion
- Utilized Yardi Systems to track inspections, schedule appointments, and maintain tenant and property records
Cashier
Navy Exchange
02.2022 - 06.2023
- Collected payments and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Operated cash register on the POS system to receive payment by cash, check and credit card.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Member Service Associate
Sams Club
05.2018 - 12.2021
- Responsible for working at the membership desk assisting customers new and existing, with problems and selling new accounts
- Performed various responsibilities such as: checker, training and coaching new checkers, selling memberships and credit cards
- Handled escalated customer complaints for other associates
- Visited outside businesses to sell corporate business accounts and their employee discount memberships
- Organized all in house credit and membership promotions
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
- Educated customers about billing, payment processing and support policies and procedures
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Recommended Sam's Club Memberships and credit products to customers, thoroughly explaining details
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Cross-trained and provided back up for customer service managers
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Trained staff on operating procedures and company services
- Offered exceptional customer service to differentiate and promote company brand.
- Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerks.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges in order to provide speedy and accurate service to each customer.
Cashier
Kent's Market
02.2016 - 02.2018
- Worked at the customer service desk
- Assisted customer with questions or complaints
- Checked prices for customers and processed items sold by scanning barcodes
- Processed POS transactions, including checks, cash, and credit purchases or refunds
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Answered questions about store policies and concerns to support positive customer experiences
- Mentored new team members on POS system operation, customer service strategies, and sales goals
- Educated customers on promotions to enhance sales
Education
High School Diploma -
Utah Military Academy
Riverdale, Ut05-2018
Skills
- Proficient in Yard property management software
- Proficient in Microsoft Word, Excel, and Outlook
- Exceptional Verbal and Written Communication
- Conflict Resolution and Problem-Solving
- Tenant Relations Management
- Move-In/Move-Out Coordination
- Unit Turnover Management
- Vendor Coordination and Oversight
- Maintenance Scheduling and Tracking
- Time Management and Prioritization
- Attention to Detail
- Record Keeping and Documentation
- Adaptability and Flexibility
Timeline
Customer Service Representative
Liberty Military Housing
06.2023 - Current
Cashier
Navy Exchange
02.2022 - 06.2023
Member Service Associate
Sams Club
05.2018 - 12.2021
Cashier
Kent's Market
02.2016 - 02.2018
High School Diploma -
Utah Military Academy