Summary
Overview
Work History
Education
Skills
Languages
Projects
Certification
Timeline
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Madison Huckins

Austin,TX

Summary

Hospitality professional with extensive experience in event management and customer service at Kome Sushi Kitchen. Proven track record in training staff and enhancing guest satisfaction through effective conflict resolution. Expertise in relationship building and sales enhancement, driving operational excellence in high-pressure environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Key Hourly, Server

Kome Sushi Kitchen
Austin, Tx
07.2024 - Current
  • Trained new servers and managers on menu offerings and service standards.
  • Ensured compliance with health and safety regulations in food service operations.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Handled guest complaints promptly to sustain high satisfaction levels.
  • Recommended menu items tailored to customer preferences and dietary requirements.
  • Performed opening and closing duties, including setting up dining area and restocking supplies.
  • Provided exceptional service to a high volume of daily customers.
  • Greeted customers, answered inquiries, and promoted specials to drive sales.

Venue Manager

Allegro Weddings & Events
Dripping Springs, Tx
01.2024 - 07.2024
  • Oversaw all client interactions via email and telephone as primary venue contact.
  • Orchestrated events to effectively promote venue offerings.
  • Led tours for prospective clients, showcasing key venue features.
  • Managed event staffing schedules and payment processes for operational efficiency.
  • Administered contract preparations to ensure clarity in transactions.
  • Established connections with vendors and event planners to enhance collaboration.
  • Coordinated event bookings and lodging arrangements for seamless service delivery.
  • Handled social media management and website updates to improve online presence.

Catering Manager, Bar Manager

Via 313
Austin, Tx
06.2022 - 07.2024
  • Executed organization and delivery of large catering orders, achieving operational excellence.
  • Collaborated with kitchen staff to log orders accurately for timely service.
  • Engaged customers to address inquiries regarding menu selections effectively.
  • Served as bartender and server, delivering exceptional service experiences.
  • Utilized extensive knowledge of food and beverage menus to enhance guest interactions.
  • Oversaw inventory management processes, ensuring stock accuracy.
  • Trained new staff members to maintain high service standards.

Assistant Manager/Barista

Monkey Nest Coffee
Austin, TX
01.2022 - 08.2022

Supervised daily operations and staff activities in a fast-paced coffee shop environment.

  • Managed inventory levels and ordered supplies to ensure stock availability.
  • Trained new employees on customer service protocols and operational procedures.
  • Developed staff schedules to optimize coverage during peak hours.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Coordinated promotional events to increase community engagement and drive sales.

Director, Lead Coach/Event Lead

Capital Gymnastics
Austin, TX
07.2018 - 12.2021
  • Coached and mentored children aged two to fourteen, establishing strong connections with kids and parents.
  • Taught basic gymnastics and behavioral skills to enhance children's development.
  • Engaged with parents professionally regarding child progress and program expectations.
  • Facilitated events, managing decorations, games, and food service efficiently.
  • Planned and managed classes while fostering a friendly environment.
  • Generated class schedules and lesson plans biweekly as Director.
  • Oversaw recreational program operations, ensuring quality coaching and event management.
  • Maintained high standards of personal interaction to promote engagement and satisfaction.

Facilitator, Staff Supervisor

Reunion Ranch
Liberty Hill, TX
03.2016 - 07.2019
  • Facilitated events by managing staff and maintaining schedules for optimal attendee experience.
  • Served as primary contact for groups visiting ranch, ensuring seamless communication and support.
  • Supervised over 30 employees, delegating tasks to enhance event execution and efficiency.
  • Coordinated room setups, decoration, and cleaning to create inviting environments for guests.
  • Worked extensive hours, often exceeding 12-hour shifts during multiple events, demonstrating stamina.
  • Developed strong interpersonal skills to foster positive interactions with event attendees.
  • Executed logistical planning for events to ensure smooth operations from start to finish.

Education

Associate of Arts -

University of Texas at Austin
Austin, Tx
12.2022

International Baccalaureate Diploma -

Meridian World School
Round Rock
05.2020

Skills

  • Event management and marketing
  • Sales strategies
  • Writing proficiency
  • Time management
  • Hospitality expertise
  • Leadership skills
  • Organizational abilities
  • Customer service excellence
  • Catering services
  • Conflict resolution
  • Restaurant operations
  • Food safety standards
  • Menu planning
  • Order accuracy
  • Inventory management
  • Problem solving

Languages

Spanish : Fluent, French : Functionally Fluent

Projects

Glaze Zine — Model, Writer, January 2022 - Present

Certification

  • TABC
  • Food Handlers

Timeline

Key Hourly, Server

Kome Sushi Kitchen
07.2024 - Current

Venue Manager

Allegro Weddings & Events
01.2024 - 07.2024

Catering Manager, Bar Manager

Via 313
06.2022 - 07.2024

Assistant Manager/Barista

Monkey Nest Coffee
01.2022 - 08.2022

Director, Lead Coach/Event Lead

Capital Gymnastics
07.2018 - 12.2021

Facilitator, Staff Supervisor

Reunion Ranch
03.2016 - 07.2019

Associate of Arts -

University of Texas at Austin

International Baccalaureate Diploma -

Meridian World School