Madison Hutchens

~891-unit, amenity-rich, gated multifamily community

Assistant Property Manager and Leasing Agent for a large scale, high end community, supporting the Property Manager with daily operations, vendor coordination, and administrative oversight.

• Boosted occupancy by securing annual renewals, sourcing new leads through digital marketing channels, and converting prospects through effective tours, follow-ups, and rapport-building.
• Oversaw move-in and move-out processes, including inspections, documentation, scheduling maintenance, and ensuring units met community standards.
• Served as the primary point of contact for residents, addressing escalated concerns, resolving conflicts, and maintaining high satisfaction in a high-density environment.
• Achieved a consistent conversion rate exceeding property targets, contributing to sustained high occupancy

~156-unit / 492 BTB student housing community near University of Florida

Served as a Leasing Agent during the construction phase and played a key role in the property’s Lease-Up by leading all digital marketing, virtual tours, pop-up events, and outreach initiatives—successfully helping fully pre-lease the community six months prior to completion. Promoted to Resident Manager and Leasing Agent upon opening, overseeing resident relations, renewals, and ongoing leasing operations.

• Awarded Leaser of the Month, January 2020 for closing 30% of required lease agreements during the property’s pre-opening lease-up, driving occupancy ahead of schedule.
• Earned Property of the Year (2021) for outperforming leasing projections and reaching full pre-lease occupancy significantly earlier than targeted.
• Organized and created exciting resident events, maintaining a high resident turn by advertising through properties social media accounts.

~ 53-property portfolio / 1,400 tenants

Acted as the central point of contact for residents and prospects, maintaining accurate records of inquiries, complaints, and resolutions while providing excellent customer service. Collaborated with legal partners to facilitate notices and eviction proceedings, and oversaw the mail and package distribution.

• Served as a liaison between residents, management, and external partners to ensure smooth operations across the company’s multifamily portfolio.
• Managed high-volume customer service inquiries for all properties in the portfolio, ensuring timely and professional resolution of requests and complaints.
• Coordinated with legal counsel to prepare and deliver 3-Day, 7-Day, and eviction notices in compliance with local and state regulations.
• Maintained detailed CRM and internal records of resident interactions, follow-ups, and action items to support operational continuity.
• Oversaw company-wide mail and package management via PackCity lockers, optimizing delivery processes and minimizing delays or lost items.

~ 332 units / 1100 BTB tenants

• Managed lease documentation, ensuring compliance with company policies and local regulations.
• Met with prospective tenants to show properties, explain terms of occupancy, and provide information about specials.
• Investigated complaints, disturbances and violations and resolve problems following management rules and regulations.
• Plan, schedule, and coordinate routine general maintenance, major repairs, and remodeling or construction projects pertaining to annual Turn Over.