Madison Ivy
Monroe,GA
Summary
Dynamic and results-oriented retail and production professional with over 4 years of experience in delivering exceptional customer service and managing store operations. Expertise in accurately handling transactions and optimizing inventory management to drive sales and enhance customer satisfaction. A proven track record in manufacturing environments demonstrates a commitment to improving production efficiency while maintaining high-quality standards. Passionate about fostering team collaboration and adaptability, with a strong focus on process optimization and leadership to meet evolving project demands.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Production Manager
A.R.C. Roofing and Construction
02.2024 - 09.2025
- Oversaw daily production operations to ensure timely completion of roofing projects.
- Collaborated with project managers to streamline workflows and improve efficiency across teams.
- Trained and mentored new employees on safety protocols and production standards.
- Implemented quality control measures to enhance product reliability and customer satisfaction.
- Analyzed production data to identify areas for process improvement and cost reduction.
- Coordinated with suppliers to maintain inventory levels and secure necessary materials promptly.
- Developed schedules for workforce allocation, optimizing labor costs while meeting project deadlines.
- Resolved issues quickly to maintain productivity goals.
- Cold calling to create leads or prospects.
- Delivered direct feedback to senior management regarding project visibility and status.
Administrative Assistant
Elite Storage Solutions
02.2020 - 04.2020
- My role as an administrative assistant was directly under the building manager. My duties consisted of creating tickets for all materials and inventory in and out of the warehouse. I also used my proficiencies in Microsoft, MS Excel, and FedEx. I was responsible for fielding phone conversations to consumers and delivery drivers. I also received and directed visitors, and had many tasks to do daily including creating spreadsheets, presentations, and filing in the company system. I used a multitude of websites to print different course materials for each day. I was solely responsible for ensuring all team members clocked in their hours, and reported everything to the manager in letter documentation.
Auditor / iCOM Productions Support
Examity
11.2018 - 01.2020
- My responsibilities as an auditor include confirming data for 360 clients, viewing data for flagged exams, and preparing detailed reports on audit findings. As an auditor I am tasked with approving over 300 exams per day including those with no violations, exams with alerts as well as possible violations, then report my audit results to management. I also perform customer service duties for the Los Angeles School District including taking telephone calls for MiSiS and ITD regarding password resets, helping contractors, teachers, parents, and students access information regarding their accounts, and completing tickets through the Smart It processing system by creating or escalating ITD tickets. My responsibilities also include helping clients purchase the latest ITIL v4 system to train employees and provide the program for companies in bundles.
Front of House Manager
The Big Bounce America LLC
04.2018 - 11.2018
- Started for The Big Bounce America in the beginning of May 2018. I have been traveling to many states on the East Coast and Midwestern United States, while driving a company box truck to a different state every week. After two months of being a part of the front of the house team I was given a promotion to the Front of the House Manager. The duties for the FOH Manager included handling and keeping track of all ticket sales, making sure the maximum occupancy was not exceeded, resolving issues with customers, checking in tickets in our POS ticketing system, counting and keeping an accurate inventory of all merchandise and FOH items. My job title also included organizing the FOH truck twice a week, keeping track of what was needed and ordering those items, checking in volunteers and giving them instructions on their daily tasks, and basic FOH set up for every event day. I also assisted in load-in and load-out for The Big Bounce America every week. Front of the House management played an integral part of the tour running smoothly. Solely responsible for handling large amounts of cash daily.
Education
Associate of Applied Science - Interdisciplinary Studies
Gwinnett Technical College
Lawrenceville, GA05-2026
AAS - Interdisciplinary Studies
Georgia State University
Atlanta, GA11.2025
Secondary School Education - Medical Assistant
Medical Institute of Northeast Braselton
Braselton, GA11.2025
High School Diploma - Early Childhood Education
Walnut Grove High School
Loganville, GA01.2015
Skills
- Proficient in cash management
- Phone etiquette
- Organizational skills
- Inventory control
- Auditing
- Filing
- Management
- Sales
- Data Entry
- Customer Service
- Technical Support
- Production operations
- Data analysis
- Inventory management
- Workforce scheduling
- Issue resolution
- Public relations skills
- Time management techniques
- Operations management
- Production scheduling
- Staff scheduling
- Quality control
- Patient Care
- Computer Skills
- Front Desk Management
- Time Management
- Administrative Experience
- Microsoft Office
- Microsoft Excel
- EMR Systems
- Strong leadership
- OSHA compliance
Accomplishments
- Achieved company growth and profits through effectively helping with gaining leads by cold calling.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team staff members.
- Collaborated with team of project managers in the development of proficiency and goal setting.
- Achieved company growth through effectively helping with quality control and provisions.
Certification
- National Certified Medical Assistant
Assessments
- Knowledge of Early Childhood Development — Highly Proficient
- November 2019
- Knowledge of the development of children ages 0-3 and of ways to foster that development.
- Full results: Highly Proficient
- Work Style: Reliability — Highly Proficient
- January 2020
- Tendency to be dependable and come to work
- Basic attention to detail — Proficient
- June 2021
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Full results: Proficient
- Medical terminology — Proficient
- July 2021
- Understanding and using medical terminology
- Medical receptionist skills — Highly Proficient
- Managing physician schedules and maintaining accurate patient records
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- SKILLS
- Adaptive to changing environments
- Customer Focused
- Accurate Cash Handling
- Quick Learner
- Time Management Skills
- Product Stocking
- Multi-Tasking
- Proficient Effective Trainer and Motivator
- Friendly and Professional Demeanor
- Strong Communication Skills
- Merchandising and Displays
- Good Telephone Etiquette
- Highly Organized and Task Driven
- Inventory Management
- Flexible and Reliable
- Meticulous Attention to Detail
- Computer Proficiency/Payment Processing
- Strong Problem Solving Skills/ Solution Orientated
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I never dreamed about success, I worked for it.
Estee Lauder