Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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MADISON JAMES

Seattle,WA

Summary

Dynamic Restaurant General Manager with a proven track record at Mendocino Farms, excelling in talent acquisition and employee engagement. Spearheaded the successful opening of a new location, enhancing team performance and retention through innovative onboarding programs. Adept at cross-functional collaboration and fostering a culture of diversity and inclusion.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Restaurant General Manager

Mendocino Farms
Kirkland, WA
01.2024 - Current
  • Led successful opening of new restaurant location, managing end-to-end hiring, onboarding, and training for over 40 team members.
  • Designed and facilitated orientation and training programs to ensure rapid ramp-up and culture alignment.
  • Implemented talent pipeline strategies to attract high-quality candidates in a competitive labor market.
  • Partnered with regional leadership on recruiting plans and long-term staffing forecasts.
  • Oversaw employee performance and career development, identifying high-potential individuals for advancement.

Restaurant General Manager

Fairmont Olympic
Seattle, WA
07.2022 - 12.2023
  • Streamlining the restaurant processes to improve guest experience and hold Forbes standards
  • Focused on mentoring and coaching individuals to enhance their skills, performance, and career advancement opportunities within the company.
  • Instilling leadership accountability for food, beverage, expense and labor control according to business levels in two venues
  • Work with marketing and advertising team to promote the Olympic Bar and Founder's club to increase topline revenue with quarterly animations.

Assistant General Manager

Twin Peaks Tukwila
08.2020 - 07.2022
  • Developing key performance goals and managing the performance of staff in a high-turnover restaurant environment.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Developed a structured onboarding program, reducing new hire turnover by 30%.
  • Delivered consistent performance reviews and ongoing coaching conversations to improve team KPIs.

Food and Beverage Manager

Fairmont Olympic
02.2019 - 05.2020
  • Coordinated job rotation and cross-training initiatives
  • Scheduled work hours and shifts through timesaver
  • Participated in corporate initiatives and programs such as Planet 21 - Corporate Social Responsibility, Diversity and Inclusion, Women at AccorHotels Generation (WAAG).

Food and Beverage Supervisor

Fairmont Scottsdale Princess
10.2017 - 10.2018
  • Organized workflow and ensured employees understand their duties and delegated tasks
  • Collaborated with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job
  • Create and execute a world class onboarding experience for new Heartists.

Education

BS in Hotel Restaurant Management -

Northern Arizona University
Flagstaff, AZ

Skills

  • Talent Acquisition & Recruitment
  • Onboarding & Training Programs
  • Employee Engagement & Retention
  • Performance Management & Coaching
  • Employer Branding
  • Cross-Functional Team Collaboration
  • Diversity, Equity & Inclusion
  • HR Operations & Labor Compliance

Accomplishments

  • Featured on King 5 New Day
  • Managed establishment voted Best Bars in 2023 by Wine Enthusiast
  • Featured in The Seattle Times for Seattle's Most Expensive Manhattan

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Certification

  • Google Project Management Certified
  • SURE Food Safety Manager Certification
  • Washington MAST Permit

Timeline

Restaurant General Manager

Mendocino Farms
01.2024 - Current

Restaurant General Manager

Fairmont Olympic
07.2022 - 12.2023

Assistant General Manager

Twin Peaks Tukwila
08.2020 - 07.2022

Food and Beverage Manager

Fairmont Olympic
02.2019 - 05.2020

Food and Beverage Supervisor

Fairmont Scottsdale Princess
10.2017 - 10.2018

BS in Hotel Restaurant Management -

Northern Arizona University

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