Madison Jean-Pierre
Evanston,IL
Summary
Versatile and dynamic, excelled in customer service and office organization at AHS Family Health Center. Demonstrated exceptional problem-solving skills and confidentiality handling, streamlining appointment scheduling and enhancing guest relations. Proven track record in improving office workflow and customer satisfaction, showcasing strong time management and software proficiency.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
AHS Family Health Center
02.2023 - 01.2024
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visit
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected Type payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Updated Insurance Information
- Used medical and dental terminology
Front Desk Receptionist
Zeigler Buick Gmc Of Lincolnwood
05.2022 - 12.2022
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Collect payments
Sales Associate
Target
09.2020 - 08.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Used in-store system to locate inventory and place special orders for customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prioritized helping customers over completing other routine tasks in store.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Sales Associate
Main Beauty Supply
04.2016 - 03.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
Education
Evanston Township High School
Evanston, IL2017
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Appointment Scheduling
- Office Organization
- File Organization
- Confidentiality handling
- Guest Relations
- Skilled in Software
- Call Routing
- Medical terminology
- Dental Terminology
Timeline
Front Desk Receptionist
AHS Family Health Center
02.2023 - 01.2024
Front Desk Receptionist
Zeigler Buick Gmc Of Lincolnwood
05.2022 - 12.2022
Sales Associate
Target
09.2020 - 08.2021
Sales Associate
Main Beauty Supply
04.2016 - 03.2019
Evanston Township High School
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