Madison Jenkins
Maitland,FL
Summary
A results-oriented Account Manager with over two years of experience in building client rapport and providing administrative support. Passionate team leader and new hire coach with strong problem-solving, communication, and mentoring skills.
Overview
2
2
years of professional experience
Work History
Account Manager
ADP
06.2024 - Current
- Responsible for 70+ aligned client accounts and oversee several top priority clients
- Create custom reports and presentations for clients using Excel, Word, and PowerPoint
- Took on the role of a New Hire Coach and Team Lead
Payroll Client Support Specialist II
ADP
03.2023 - 06.2024
- Work closely with product development and quality assurance teams to serve as Voice of Customer (VOC), driving resolutions of common client issues
- Master of ADP software to update client data in company databases
- Responsible for handling client escalations and maintaining loyalty
Payroll Client Support Specialist I
ADP
06.2022 - 03.2023
- Research, identify, and respond to client inquiries expeditiously, adapting to fit the specific needs of customers in both reactive and proactive measures
- Demonstrate a strong sense of ownership for prospect-related issues, displaying empathy by maintaining productive dialogue through open requests
- Assist clients with account reconciliations, product upgrades, and troubleshooting
Education
BA Business & Professional Communication -
University of Central Florida
Oviedo, FL01.2022
Skills
- Account Management
- Detailed Knowledge in Payroll Administration
- Conflict Resolution and Retention
- Customer Data Confidentiality
- Technical Proficiency in Payroll Systems
- Interpersonal and Written Communication
Timeline
Account Manager
ADP
06.2024 - Current
Payroll Client Support Specialist II
ADP
03.2023 - 06.2024
Payroll Client Support Specialist I
ADP
06.2022 - 03.2023
BA Business & Professional Communication -
University of Central Florida