Madison Johnson
Phoenix,AZ
Summary
Detail-oriented professional with a strong work ethic and exceptional customer service skills, honed at OpenRoad Financial Services. Proven track record in invoice processing and verification, significantly reducing discrepancies. Adept at fostering relationships and enhancing team productivity through effective communication and collaboration. Committed to maintaining high standards in all aspects of work.
Overview
4
4
years of professional experience
Work History
Invoice Processor
OpenRoad Financial Services
09.2024 - Current
- Reduced invoice discrepancies by meticulously verifying information and promptly addressing errors.
- Enhanced team productivity with diligent cross-checking of invoice details and collaborative problemsolving.
- Mitigated risks related to fraud or theft by diligently verifying vendor information before approving payments for processed invoices.
- Strengthened vendor relationships by consistently providing exceptional customer service when resolving billing inquiries or disputes over phone or email correspondence.
- Maintained strict adherence to company policies regarding payment terms, discounts, and penalties when reviewing invoices for approval.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Collaborated with customers to resolve disputes.
Nursery Coordinator
Evangelical Bible Church
09.2023 - 05.2025
- Ensured compliance with state regulations regarding health, safety, and licensing requirements through meticulous record-keeping and documentation efforts.
- Managed daily operations of the nursery, ensuring smooth functioning and high-quality care for all children.
- Trained new staff members on nursery policies and procedures, maintaining consistency in childcare practices.
- Managed inventory of supplies and materials needed for daily activities, ensuring that resources were readily available when needed.
Server
Tommy's 4th Street Bar & Grill
07.2023 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Dallas Retirement Village
07.2021 - 05.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Contributed to inventory management by monitoring stock levels.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Managed inventory of dining supplies to prevent shortages during service.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
High School Diploma -
Dallas High School
Dallas, OR06-2023
Skills
- Invoice processing
- Invoice verification
- Time management
- Attention to detail
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
Timeline
Invoice Processor
OpenRoad Financial Services
09.2024 - Current
Nursery Coordinator
Evangelical Bible Church
09.2023 - 05.2025
Server
Tommy's 4th Street Bar & Grill
07.2023 - 09.2024
Server
Dallas Retirement Village
07.2021 - 05.2023
High School Diploma -
Dallas High School
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