Madison Johnson
4967 Invader Dr. Valdosta,GA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Custommer Service Representative
MCCS Summer Hire Program
05.2024 - 08.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained knowledge of products and services to assist customers accurately.
- Processed orders and returns efficiently to enhance customer satisfaction.
- Collaborated with team members to streamline service processes and improve response times.
- Identified trends in customer feedback to recommend service improvements to management.
- Ensured compliance with company standards while delivering exceptional service experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Transportation Clerk
United States Navy
06.2023 - 08.2023
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Coordinated travel arrangements for colleagues, including booking flights, hotels, transportation services for seamless business trips.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Library Assistant
MCCS Summer Hire Program
06.2022 - 08.2022
- Placed books on proper shelves when returned to circulation.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered questions from patrons and helped to find desired materials.
- Gained strong understanding of various methods for cataloging books and other materials.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Maintained circulation desk for lending periodicals and books to patrons.
- Helped children select appropriate reading level library books.
- Answered patron questions in-person or by phone regarding library services and resources.
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Collected and processed fines on overdue library materials.
- Entered new transactions and updated records of library users.
- Maintained secure environment by monitoring visitors at front desk.
- Created fliers to inform visitors and patrons of book clubs, meetings and special programs.
- Mentored library volunteers and coordinated work assignments.
- Organized summer reading program for local school children.
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Closely monitored front desk visitors to maintain secure and clean environment.
- Kept detailed records of lending transactions and library users.
- Marketed library's many services to visitors and patrons through active communication.
- Handled receipt processing for book, audio-visual and computer software inventories.
Tutor
Ryukyu Middle School
01.2022 - 06.2022
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
- Met with students and discussed educational goals and expectations.
Volunteer
Ryukyu Middle School
06.2021 - 06.2022
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Babysitter
School Of Life Academy
07.2020 - 01.2021
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands and share by leading by example.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Fostered close relationships with children by discussing school, friends and hobbies.
Education
High School Diploma -
Lowdnes High School
Valdosta, GA05-2026
Skills
- Test Preparation and Test-Taking Strategies
- Building Confidence through Positive Reinforcement
- Academic Performance Improvement
- Written and Verbal Communication
- Positive Role Model
- Verbal and Written Communication
- Problem Solving
- Chore Assignments
- Arts and Crafts
- Creative Thinking
- Critical Thinking
- Microsoft Word
- First Aid
- Good Decision Making
- Dependable and Responsible
- Time Management
- Computer Use
Accomplishments
National Society of High School Scholars (NSHSS)
AVID Site Team
Keystone Member
Peer Tutor
3.7 GPA (High Honors)
Kadena Teen of the Month- Oct. 2021
Timeline
Custommer Service Representative
MCCS Summer Hire Program
05.2024 - 08.2024
Transportation Clerk
United States Navy
06.2023 - 08.2023
Library Assistant
MCCS Summer Hire Program
06.2022 - 08.2022
Tutor
Ryukyu Middle School
01.2022 - 06.2022
Volunteer
Ryukyu Middle School
06.2021 - 06.2022
Babysitter
School Of Life Academy
07.2020 - 01.2021
High School Diploma -
Lowdnes High School