Madison Jolin
Loxley,Alabama
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Caregiver
Right At Home Senior Care
01.2024 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Concierge
Seabrooke Pointe Senior Living
10.2023 - Current
- Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.
- Assisted with concierge services.
- Upheld policies and procedures by providing high level of customer service.
- Trained staff in delivering top-quality services in alignment with facility reputation and mission statement.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Account Coordinator
Pipeline Telemarketing
09.2021 - 06.2023
- Managed approximately 120 calls in one workday.
- Performed daily clerical duties such as data entry and quota tracking.
- Preformed business to business appointment setting and account maintenance
- Explored new client prospects
- Collaborated with internal groups to communicate customer requirements and to resolve challenges, issues, or new opportunities
- Maintained expectations, communicated client's agenda and served as primary contact between implementation team and partners.
Direct Support Professional
Help at Home
01.2021 - 08.2021
- Treated clients with kindness, dignity and respect at all times
- Coordinated recreational activities and medical appointments for assigned clients
- Advised clients in learning and developed new skills
- Centralized approved crisis intervention techniques in emergency situations
- Facilitated client transportation, bathing and meal preparation.
Office Receptionist
Brett/Robinson Gulf Corporation
06.2020 - 12.2020
- Treated visitors with friendly, approachable attitude
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels
- Recorded inquiries, complaints and comments as well as action taken
- Monitored lobby access, security parameters and visitor documentation
- Anticipated guest needs, delivering exceptional customer service to exceed expectations.
Education
Diploma -
Robertsdale Highschool
Robertsdale, AL05.2014
Skills
- Relationship building
- Analytical thinking
- Self motivation
- Good communication
- Typing
- Computer Literacy
- Customer Care
- Cold Calling
- Scheduling
- Supportive Companionship
- Records Management
- Verbal and written communication skills
Timeline
Caregiver
Right At Home Senior Care
01.2024 - Current
Concierge
Seabrooke Pointe Senior Living
10.2023 - Current
Account Coordinator
Pipeline Telemarketing
09.2021 - 06.2023
Direct Support Professional
Help at Home
01.2021 - 08.2021
Office Receptionist
Brett/Robinson Gulf Corporation
06.2020 - 12.2020
Diploma -
Robertsdale Highschool
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