Madison Jones
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Dining and Housekeeping Steward
American Cruise Lines
01.2018
- Provided passengers with excellent customer service in a professional atmosphere
- Delivered customers with the highest quality of food in a timely fashion
- Kept passenger staterooms in pristine conditions.
Assistant Manager/Sales Representative
Vector Marketing
02.2024 - Current
- Generating and building client base through referrals
- Presented the CUTCO products directly to the consumer through preset appointments
- Attended advanced training workshops and conferences on personal sales techniques, consumer behavior, time management, and effective communication
- Interviewing, training, and developing an active sales force of anywhere between 50-150 sales representatives
- Mentored a team of 1-10 new sales reps to enhance professional development, confidence, and sales revenue
- Maintaining a standard of professionalism and personal sales that sets a leadership example for the sales staff
Merchandise Trailer A Cashier
RAGBRAI
07.2014 - Current
- Provided excellent customer service to 1,000+ RAGBRAI riders buying official merchandise
- Operated cash register for cash and credit card transactions with excellent accuracy levels
- Assisted customers with returns, refunds, and resolving transaction issues
- Mastered how to work under heightened emotional stress from cashiers and customers
- Assisted riders and visitors to get to where they were going
Operations Assistant
Sol Touch Massage
08.2023 - 05.2024
- Provided administrative support with accurate document preparation and data entry
- Answered and managed incoming and outgoing calls, texts, and emails while recording accurate messages for distribution to office staff
- Schedule/monitor/update all appointments, records, and files
- Collaborated with owners on administrative paperwork/assignments when necessary
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures
Operations Manager/Delivery Associate
Next Level Logistics
10.2020 - 07.2023
- Completed on-time deliveries of 200-500 Amazon packages daily by choosing most efficient route
- Supervised a team of 90+ drivers and operations staff and kept employees compliant with company policies and procedures
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Assisted with weekly employee schedule, taking into account time-off requests and schedule preference
- Inspected and maintained the drivability of 20-50 delivery vehicles regularly to keep in safe working order
Correctional Officer II
Arizona Department of Corrections
01.2018 - 01.2020
- Observed and supervised inmates and inmate behaviors throughout visits, meal time, recreation, phone calls, and sleep.
- Searched cells/bunkspaces of inmates to identify and confiscate contraband and other prohibited items.
- Manage 100-200 inmates per dorm while successfully maintaining normal operations
- Maintain a professional relationship with inmates, correctional staff, warden, and administration
- First Aid, CPR, and AED trained
Booth Cashier/Coordinator
University of Iowa Parking and Transportation
01.2015 - 01.2018
- Assisted patrons with entering and exiting the parking ramps
- Provided excellent customer service to the hospital patients and visitors
- Received and recorded hospital passes correctly into the computer system
- Transported cashiers to office for deposits.
Education
Study Abroad Program - Post-Genocide Peacebuilding and Restoration
School of International Training (SIT)
Rwanda, AfricaB.A. Sociology - Criminology Track
University of Iowa
Iowa City, IA05.2018
Skills
- Time Management
- Leadership
- Attention to Detail
- Problem Solving
- Teamwork
Volunteer Experience
- International Language Programs - 08/01/21, 12/31/21 - Taught English as a second language to 30-40 kids; Provided a safe environment for children to come and learn; Maintained a professional relationship with program staff, other teachers, and parents
- Reach Out Volunteers - South Africa and Mozambique - Summer 2015 - Provided safety, security, shelter, hygiene, and food to the village children; Assisted village workers with construction and painting projects; Cooperated with the World Wildlife Foundation to track and monitor the endangered animals
- Operation Groundswell - Peru - Summer 2017 - Aided 4 local indigenous groups to defend their rights, keep cultural practices alive, and strengthen their community - Acquired knowledge about the effects of oil operations in the Peruvian Amazon - Explored LGBT issues and rights within Peru
Timeline
Assistant Manager/Sales Representative
Vector Marketing
02.2024 - Current
Operations Assistant
Sol Touch Massage
08.2023 - 05.2024
Operations Manager/Delivery Associate
Next Level Logistics
10.2020 - 07.2023
Dining and Housekeeping Steward
American Cruise Lines
01.2018
Correctional Officer II
Arizona Department of Corrections
01.2018 - 01.2020
Booth Cashier/Coordinator
University of Iowa Parking and Transportation
01.2015 - 01.2018
Merchandise Trailer A Cashier
RAGBRAI
07.2014 - Current
Study Abroad Program - Post-Genocide Peacebuilding and Restoration
School of International Training (SIT)
B.A. Sociology - Criminology Track
University of Iowa
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