- Learning new cooking techniques and expanding my culinary skills.
- Passionate about balancing physical health with mental and emotional wellness.
Hi, I’m
Madison Jones
Spokane,WA
Summary
Driven professional with background in customer service environments, looking to transition into new field. Developed strong communication and problem-solving skills while handling complex refund processes. Ready to leverage customer service expertise and adaptability in new role.
Overview
8
years of professional experience
1
Certification
Work History
Instacart Shoppers
Personal Shopper
03.2020 - Current
Job overview
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
Momentum Ink Screenprinting and Embroidery
Embroidery Assistant (Seasonal)
11.2024 - 12.2024
Job overview
- Performed counting and inspection of products during sewing process.
- Maximized machine productivity by performing routine maintenance, troubleshooting issues, and making necessary repairs promptly.
- Contributed to a positive work environment by assisting colleagues with tasks when needed, promoting teamwork.
- Enhanced embroidery designs by closely collaborating with designers and providing input on patterns and colors.
- Assisted with embroidery digitizing tasks, converting artwork into stitch files compatible with embroidery machines, ensuring accurate and efficient production of designs.
Kendal Floral LLC
Floral Merchandiser
09.2024 - 10.2024
Job overview
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
Main Market Co-op
Front End PIC (Person In Charge)
04.2024 - 05.2024
Job overview
- Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Greeted customers entering store and responded promptly to customer needs.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
Grow Op Farms, LLC
Administrative Assistant (Purchasing )
02.2023 - 09.2023
Job overview
- Optimized supply chain operations by regularly reviewing procedures for potential improvements or adjustments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Torrid
Assistant Manager
01.2022 - 07.2022
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Famous Footwear
Assistant Manager
03.2020 - 03.2021
Job overview
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
Cad-a-Lick Pet Daycare and Boarding
Daycare Aide
11.2019 - 02.2020
Job overview
- Knowledge of pet behavior to assist the skills needed to help in an environment like a pet daycare.
- Facilitated outdoor playtime, ensuring adequate physical activity while prioritizing safety precautions at all times.
- Assisted in maintaining a clean and safe environment for pets, promoting optimal well-being and health standards.
- Provided individualized attention to each animal, ensuring their emotional and social needs were met.
- Promoted good health by preparing meals with organic and natural ingredients.
Waste to Energy Plant for City of Spokane
Cash Accounting Clerk
03.2017 - 12.2019
Job overview
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Inbound & outbound calling on a multi-line phone.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Oversaw outbound and inbound scales, ensuring accuracy in cash transactions.
- Managed personal cash drawers containing up to $5,000, maintaining precise cash handling.
Dressbarn
Sales Associate
05.2017 - 11.2019
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Vanity
Sales Associate
10.2016 - 05.2017
Job overview
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Central Valley High SchoolSpokane, WA
Diploma
06.2017
Skills
- Customer service
- Time management
- Pricing and shelf labeling
- Cash Handling
- Loss Prevention
- Merchandising
- Embroidery software
- Deadline adherence
- Data entry
- Office administration
- Stock rotation
- Team leadership
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Interests
Timeline
Embroidery Assistant (Seasonal)
Momentum Ink Screenprinting and Embroidery
11.2024 - 12.2024
Floral Merchandiser
Kendal Floral LLC
09.2024 - 10.2024
Front End PIC (Person In Charge)
Main Market Co-op
04.2024 - 05.2024
Administrative Assistant (Purchasing )
Grow Op Farms, LLC
02.2023 - 09.2023
Assistant Manager
Torrid
01.2022 - 07.2022
Personal Shopper
Instacart Shoppers
03.2020 - Current
Assistant Manager
Famous Footwear
03.2020 - 03.2021
Daycare Aide
Cad-a-Lick Pet Daycare and Boarding
11.2019 - 02.2020
Sales Associate
Dressbarn
05.2017 - 11.2019
Cash Accounting Clerk
Waste to Energy Plant for City of Spokane
03.2017 - 12.2019
Sales Associate
Vanity
10.2016 - 05.2017
Driver's License
Central Valley High School
Diploma
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