Madison Jones
Justin
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Searching for a career change and interested in all types of new opportunities.
Overview
10
10
years of professional experience
Work History
Office Assistant
Eagle Eye Care
01.2024 - 12.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Strengthened office organization by implementing new filing systems.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Operations Manager
Alamo Drafthouse Cinema
04.2019 - 10.2023
- Quickly transitioned from Trainer, to Building Supervisor, then Operations Manager.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Server Trainer
Uncle Julios
11.2017 - 02.2019
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
Team Leader
Chick-fil-A
06.2015 - 11.2017
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Jean Expert
American Eagle Outfitters, Inc
08.2014 - 06.2015
- Improved store appearance by maintaining clean, organized displays and merchandising denim products attractively.
- Delivered exceptional customer experiences with genuine enthusiasm and professionalism during each interaction.
- Recommended complementary purchases to customers, increasing revenue.
Education
GED -
Richland High School
North Richland Hills, TX2017
Skills
- Process Improvement
- Financial Management
- Business Development
- Inventory Management
- Marketing
- Goal Setting
- Operations Monitoring
- Customer Relationship Management
- Vendor Sourcing
- Operations Oversight
- Staff Management
- Problem-Solving
Timeline
Office Assistant
Eagle Eye Care
01.2024 - 12.2024
Operations Manager
Alamo Drafthouse Cinema
04.2019 - 10.2023
Server Trainer
Uncle Julios
11.2017 - 02.2019
Team Leader
Chick-fil-A
06.2015 - 11.2017
Jean Expert
American Eagle Outfitters, Inc
08.2014 - 06.2015
GED -
Richland High School
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