Madison Jones
Cincinnati
Summary
Positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving success through operational excellence and team leadership.
Developed skills in fast-paced healthcare environment, ensuring seamless communication and coordination among medical staff. Understanding of medical terminology and healthcare operations, combined with proficiency in managing patient records. Seeking to transition to new field and apply these transferable skills to contribute effectively in different setting.
Overview
4
4
years of professional experience
Work History
Health Unit Coordinator
Christ Hospital
09.2024 - Current
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
Assistant Store Manager
GNC, General Nutrition Center
11.2021 - 07.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Walnut Hills High School
Cincinnati, OH05-2023
Skills
- Critical thinking
- Records management
- Professionalism and ethics
- Workflow coordination
- Training and mentoring
- HIPAA compliance
- Inventory and restocking
- Customer service
- Problem-solving
- Team building and leadership
Timeline
Health Unit Coordinator
Christ Hospital
09.2024 - Current
Assistant Store Manager
GNC, General Nutrition Center
11.2021 - 07.2024
Walnut Hills High School
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