Summary
Overview
Work History
Education
Skills
Timeline
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Madison Jordan

Virginia Beach,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Looking for an opportunity to acquire a new skillset.

Overview

4
4
years of professional experience

Work History

Customer Success Manager

Yelp
Virginia Beach, VA
04.2024 - 09.2024
  • Fostered strong relationships with clients to ensure satisfaction and retention, achieving a 90% renewal rate.
  • Analyzed customer feedback and usage data to identify opportunities for upselling and cross-selling, contributing to a 20% increase in revenue.
  • Developed and implemented tailored onboarding processes, reducing time-to-value for new customers by 30%.
  • Collaborated with cross-functional teams to address customer concerns, resulting in a reduction in response time for support inquiries.

Digital Marketing Manager

Sticky Fingers Ribhouse
New York, NY
04.2021 - 12.2023
  • Developed and executed comprehensive digital marketing strategies, leading to a 35% increase in online reservations across all restaurant locations.
  • Managed social media channels, growing follower count by 50% and increasing engagement by 60% through targeted content and promotional campaigns.
  • Implemented email marketing campaigns that resulted in a 25% increase in customer retention and a 15% boost in repeat dining visits.
  • Analyzed website traffic and customer behavior data to optimize SEO and PPC campaigns, achieving a 40% increase in organic search traffic.
  • Collaborated with graphic designers and content creators to produce compelling visual and written content that aligned with brand messaging and drove customer engagement.

Marketing Operations Analyst

American Express
New York, NY
02.2021 - 09.2021
  • Analyzed marketing campaign performance data to provide actionable insights, leading to a 20% improvement in campaign ROI.
  • Streamlined marketing processes by implementing automation tools, reducing campaign deployment time by 30%.
  • Collaborated with cross-functional teams to ensure data accuracy and consistency, enhancing the quality of customer segmentation and targeting.
  • Developed and maintained comprehensive dashboards and reports, enabling stakeholders to track key performance indicators and make data-driven decisions.

Business Operations Analyst

McDonald's
San Diego, CA
05.2020 - 12.2020
  • Analyzed operational data to identify trends and opportunities for process improvement, resulting in a 15% reduction in operational costs.
  • Developed and implemented data-driven strategies to optimize inventory management, reducing food waste by 10%.
  • Collaborated with cross-functional teams to streamline supply chain operations, improving order accuracy and delivery times by 20%.
  • Created and maintained performance dashboards to track key metrics, enabling management to make informed decisions on resource allocation.
  • Conducted market and competitor analysis to support strategic planning and identify growth opportunities in emerging markets.

Education

Business Administration

Cornell University
Ithaca, NY
05-2020

Skills

  • Customer Account Management
  • CRM Software
  • Customer Relations
  • Customer Service
  • Business Development
  • Customer Retention
  • Strategic Planning
  • Client Relations
  • Customer Relationship Building
  • Business marketing
  • Digital marketing expertise

Timeline

Customer Success Manager

Yelp
04.2024 - 09.2024

Digital Marketing Manager

Sticky Fingers Ribhouse
04.2021 - 12.2023

Marketing Operations Analyst

American Express
02.2021 - 09.2021

Business Operations Analyst

McDonald's
05.2020 - 12.2020

Business Administration

Cornell University

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Madison Jordan