Madison Judy
Boise,ID
Summary
Dependable, hardworking and approachable individual with consistently high performance across varying job functions. A quick learning leader with a proven ability to adapt and excel, regardless of conditions or expectations.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Allied Orthopaedics
Boise, ID
12.2023 - Current
- Highest performing Administrative Assistant in collecting patient account payments. For example, surgical down payments, co-insurance payments, and insurance claim remainders.
- Work directly with insurance agents to obtain authorizations for advanced imaging, durable medical equipment, and medical procedures.
- Proven I am capable of adapting to each individual providers clinic flow, making sure to take into consideration their specific patient requirements.
- Responsible for patient education in the areas of their specific insurance plans, outpatient referrals, and submitting a claim for insurance coverage, among others.
- Advise and advocate for the patient during treatment planning, ensuring the benefits of each patient's plan are being used in their best interest.
- Collaborating with each patient to plan appointments for pre and postoperative care, taking into consideration work restrictions, transportation limitations, and prescription logistics.
- Facilitating translating services to guarantee highest patient care possible.
- Maintain a current HIPPA certification in order to manage medical records releases.
- Act as an intermediary between Allied Orthopaedic's providers and the referring office, receiving and directing referrals according to patient's needs.
- Responsible for a positive patient experience as the first and last point of contact.
Manager
Cafe Capri
04.2020 - 12.2022
- Delegated and assigned tasks to ensure smooth daily operations.
- Improved productivity through efficient and effective management, resulting in an increase in sales by $500 per week (on average vs the year prior to my start date)
- Organized schedules and workflows to reduce labor costs by an estimated 7%
- Implemented 'Just in Time' (JIT) inventory strategy by counting stock-on-hand and reconciling discrepancies to minimize sunk costs and waste.
- Developed a more efficient onboarding process, effectively cutting down time spent training new employees in half.
- Recruited and hired qualified candidates, ensuring adequate staffing and smooth operations.
- Demonstrated myself to be a top performer, promoted from Barista to Shift Supervisor, to Cafe Manager within four months of employment.
Education
Kamiakin High School
01.2017
Skills
- Managing operations and efficiency
- Coordinating patient care
- Task prioritization and deadline planning
- Workflow Optimization
- Inventory Management and Reporting
- Conflict Resolution
- Multi-line phone operations
- Patient Flow Management
- Medical Records Management
- Prioritizing patients
- Correspondence Management
References
- Brandon Fudge, 425.591.3493, Director of Development - College of Arts and Sciences, Boise State University, brandonfudge@boisestate.edu
- Juliana Welch, 805.317.1753, Case Manager, Faces of Hope, jujub1320@gmail.com
Timeline
Administrative Assistant
Allied Orthopaedics
12.2023 - Current
Manager
Cafe Capri
04.2020 - 12.2022
Kamiakin High School