Madison Justen
Spring Grove,IL
Summary
Proven Security Officer and Server with a track record of enhancing safety and customer satisfaction at Six Flags Great America. Skilled in surveillance and superior customer service, adept at crisis management and threat assessment. Successfully reduced incidents by implementing rigorous security measures and delivering attentive service, demonstrating both investigative abilities and a detail-oriented approach.
Overview
1
1
year of professional experience
Work History
Security Officer
Six Flags Great America
05.2024 - Current
- Exhibited professional and courteous greeting to guests, prioritizing safety to create a welcoming atmosphere.
- Demonstrated agility in crisis situations, reducing the risk of damage or injuries.
- Delivered exceptional customer service by addressing visitor questions and concerns about facility safety measures and access control procedures.
- Safeguarded the well-being of employees and visitors by regularly assessing risks and analyzing threats.
- Reported suspicious activities and persons to law enforcement.
- Reduced theft, vandalism, and trespassing by closely monitoring and promptly reporting suspicious activities.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Server
Vail Resorts Inc
12.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Associate of Arts - Criminal Justice
05.2025
Skills
- General security
- Detail Oriented
- Superior customer service
- Surveillance
- Security Screenings
- Conflict de-escalation
- Threat Assessment
- Investigative abilities
- Security Equipment Operation
- Metal detector operation
- Workplace Safety
- Self-Defense
Timeline
Security Officer - Six Flags Great America
05.2024 - Current
Server - Vail Resorts Inc
12.2023 - 03.2024
McHenry County College - Associate of Arts, Criminal Justice