Madison Kathleen Harris
Old Fort,NC
Summary
Law enforcement professional with hands-on experience in patrol, investigations, and field training. Brings strong report writing, records compliance, and de-escalation skills, with steady decision-making in high-pressure calls and a focus on accurate documentation, safe operations, and positive community relationships.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Police Officer / Field Training Officer
Black Mountain Police Department
10.2023 - Current
- Trained and evaluated newly hired officers as a field training officer, delivering coaching and performance evaluations while instructing on officer safety, report writing, radio procedures, and constitutional law.
- Responded to emergency and non-emergency calls involving criminal incidents, domestic disputes, crashes, suspicious activity, and public safety concerns, ensuring timely assistance and resolution.
- Patrolled residential neighborhoods, businesses, schools, churches, and commercial areas, actively deterring crime and enhancing community safety through visible presence.
- Investigated criminal and traffic incidents by speaking with victims and witnesses, gathering evidence, and writing detailed reports.
- Enforced North Carolina laws through arrests, citations, warnings, and other appropriate enforcement actions.
- Used sound judgment and effective decision-making during high-risk, fast-changing situations.
- Applied de-escalation techniques to resolve conflicts peacefully while protecting safety for all involved.
- Built trust through professional interactions and community-oriented policing.
- Completed ongoing professional training to stay current on legal updates, investigative techniques, and law enforcement best practices.
Law Enforcement Administrative Assistant
McDowell Technical Community College
11.2020 - 02.2024
- Maintained and updated 50+ instructor certification records, ensuring compliance with renewal deadlines.
- Prepared training records and compliance files for state inspections, facilitating successful audits.
- Maintained over 50 instructor certification records and ensured timely renewals.
- Provided administrative support for employee timekeeping and documentation, enhancing operational efficiency.
- Provided assistance with employee timekeeping and documentation processes to streamline operations.
Outside Lawn and Garden Sales Representative
Lowes Home Improvment
Marion, North Carolina
11.2019 - 10.2020
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Supervised staff schedules, workload distribution, and shift coverage.
- Directed daily operations and aligned priorities across teams for the employer.
- Monitored budgets, expenses, and resource use for employer operations.
- Implemented policies, procedures, and compliance standards across the workplace.
- Resolved employee concerns and supported performance management discussions.
- Led meetings with vendors, partners, and internal departments.
- Provided leadership during times of organizational change or crisis.
- Delegated tasks to team members based on their skills. to associates based on skill levels and maximize team performance.
Cashier
Ingles Grocery Store
Black Mountain, North Carolina
04.2017 - 10.2019
- Processed cash, card, EBT, and WIC transactions at Ingles registers
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced cash drawer and verified change to ensure front-end accuracy and customer satisfaction
- Scanned merchandise and applied coupons at checkout lanes
- Supported self-checkout and resolved payment issues to facilitate smooth transactions
- Bagged groceries and organized customer orders with care
- Welcomed shoppers at store entrance and answered questions about store items
- Maintained cleanliness of checkout stations and stocked register supplies to enhance shopping experience
- Completed price checks and updated shelf labels in Ingles aisles
Education
Bachelor of Science - Criminal Justice
Western Carolina University
05-2026
Associate of Science - Criminal Justice
A-B Tech Community College
Skills
- Incident investigation
- Report writing
- Crisis intervention
- Conflict de-escalation
- Investigative skills
- Field training
- Planning and coordination
- Safety improvements
- CPR/First aid certified
- Staff management
- Community engagement
- Integrity and honesty
Certification
- North Carolina Basic Law Enforcement Training (BLET), Crisis Intervention Team (CIT), Field Training Officer (FTO), First Line Supervision, Basic Life Support (BLS), North Carolina Notary Public
- Radar
- Intox Certified
Timeline
Police Officer / Field Training Officer
Black Mountain Police Department
10.2023 - Current
Law Enforcement Administrative Assistant
McDowell Technical Community College
11.2020 - 02.2024
Outside Lawn and Garden Sales Representative
Lowes Home Improvment
11.2019 - 10.2020
Cashier
Ingles Grocery Store
04.2017 - 10.2019
Bachelor of Science - Criminal Justice
Western Carolina University
Associate of Science - Criminal Justice
A-B Tech Community College