Results-oriented and highly motivated Office Manager with extensive customer service expertise and a proven track record in the aesthetic medical and apartment leasing industries. Demonstrated success in managing operations for one of the nation’s leading medical spas, with a focus on delivering exceptional client care, building strong relationships, and driving measurable results. Proficient in operational leadership, team management, and enhancing client satisfaction. As well as effectively navigating as the lead social media coordinator. Currently Seeking an opportunity to leverage skills and passion for the aesthetic medical industry in a dynamic, growth-oriented organization within a larger market.
Hi, I’m
Madison K. Corradetti
Fort Lauderdale,FL
Summary
Overview
9
years of professional experience
Work History
Geis Companies
Residential Leasing Consultant
10.2023 - Current
Job overview
- Accomplished the Centro's first ever Lease up, leasing the entire building from start to full occupancy.
- Managed over 50+ incoming calls, emails, complaints and credit applications per day
- Broke record for single day leases signed in the entire company
- Facilitate the leasing operations for a prominent apartment complex, adeptly managing all aspects from lease negotiations to providing top-tier client service
- Leverage a deep passion for real estate to enhance the leasing experience, ensuring exceptional hospitality and tailored solutions for prospective tenants
- Utilize a diverse background to refine customer service skills and expand expertise in both multi-family and commercial real estate sectors
- Actively pursuing real estate licensure to further elevate professional capabilities and drive career advancement in the real estate industry
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Radiant Divine Medical Spa
Office Manager and Social Media Director
09.2015 - 10.2023
Job overview
- Directed and implemented strategic marketing and social media initiatives to enhance brand presence and client engagement within the medical spa industry
- Promoted and educated the public on cutting-edge aesthetic technologies and trends, maintaining expertise in industry advancements to drive informed client interactions
- Assisted the spa owner with daily operational tasks, including managing client communications, scheduling, calendar organization, and event coordination
- Provided exemplary customer service, encompassing phone management, appointment scheduling, patient education, and delivering a superior client experience
- Oversee daily operations of the medical spa, ensuring smooth and efficient functioning
- Manage office supplies and inventory, including ordering and restocking as needed
- Maintain and update client records, including personal information, treatment histories, and consent forms
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
Cleveland State UniversityCleveland, OH
Bachelor of Science from Marketing
08-2020
University Overview
Christ AppletonLos Angeles, CA
MASTERCLASS from Cosmetology
01.2019
University Overview
Makeup By MarioNew York, NY
MASTERCLASS from Cosmetics
01.2018
University Overview
Mayfield High SchoolCleveland, OH
Cosmetology License from Cosmetology
01.2016
University Overview
West Geauga High SchoolChesterland, OH
High School Diploma
08.2016
University Overview
Skills
- Customer service
- Fair housing regulations
- Fair housing policies
- Teamwork and collaboration
- Time management
- Problem-solving
- Spa operations
- Patient confidentiality
- Employee training
- Appointment scheduling
- Social media marketing
- Treatment protocols
- Skin Better Academy Master Class Certificate
- ZO Skin Health Master Class Certificate
- Phone and email etiquette
Achievementsandawards
Achievementsandawards
- Implemented cost-saving measures that reduced operational expenses without compromising service quality.
- Managed a departmental budget with a 5-10% variance, ensuring financial targets were met and exceeded., Achieved a patient satisfaction score of 90% or higher, as reported in post-visit surveys and reviews., Enhanced patient retention rates through improved service delivery and personalized follow-ups
- Launched marketing campaigns that increased new patient inquiries and improved overall spa visibility., Boosted social media engagement by 70% through effective content strategies and community outreach., Organized successful promotional events that led to an increase in patient acquisition and brand awareness.,
- Achieved a 95% positive feedback rate for customer service from patient surveys and online reviews., Implemented a patient communication system that improved appointment reminders and follow-ups, reducing no-show rates., Recognized with leadership awards or accolades for exceptional management and contributions to the spa’s success., Developed and executed strategic plans that led to significant business growth and improved operational performance.
- Managed daily operations of a medical spa generating over $1.2 million annually, ensuring seamless workflows and a five-star client experience.
- Increased revenue by 25% year-over-year through strategic marketing campaigns, service optimization, and team performance improvements.
- Designed and executed a robust social media strategy, resulting in a 50% increase in online engagement and a 35% growth in new client bookings within 12 months.
- Maintained a client retention rate of 90%, fostering long-term relationships and exceptional service delivery.
- Trained and mentored a team of 10+ staff members, achieving a 30% improvement in overall productivity and client satisfaction scores.
- Introduced 5 new treatments and services aligned with market demand, driving a 20% increase in monthly revenue and positioning the spa as an industry leader in innovative aesthetic solutions.
- Expanded social media following by 60% across platforms, boosting brand awareness and generating consistent client inquiries.
Timeline
Residential Leasing Consultant
Geis Companies
10.2023 - Current
Office Manager and Social Media Director
Radiant Divine Medical Spa
09.2015 - 10.2023
Cleveland State University
Bachelor of Science from Marketing
Christ Appleton
MASTERCLASS from Cosmetology
Makeup By Mario
MASTERCLASS from Cosmetics
Mayfield High School
Cosmetology License from Cosmetology
West Geauga High School
High School Diploma
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