Madison Keim
Summerville,SC
Summary
Motivational leader and organizational problem-solver with supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Team Lead
Trident Medical Hospital
North Charleston, SC
07.2023 - Current
- Instrumental in crafting a Point-of-Service cash action plan, showcasing my active involvement in its successful development.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Moved forward Ambulatory Care Center processes to cut patient wait times and boost department efficiency
- Leading teams in the Emergency Department, Ambulatory Care Center, Outpatient Registration, and the Diagnostic Center
- Facilitating seamless patient flow between units to optimize transitions and enhance overall hospital efficiency
- Resolving teammate conflicts and promoting a harmonious work environment
- Identified opportunities for process improvements, implementing changes when required.
- Ensuring compliance and preparing comprehensive reports for strategic decision-making processes.
Office Manager
Coastal Family Dentistry
Mount Pleasant, SC
01.2022 - 07.2023
- Managed 10 clinical and administrative employees, oversaw vendor management, and negotiated contract pricing
- Maintained an organized workflow of vital information for business and patient accounts
- Managed all Human Resource concerns, including payroll, performance reviews, PTO requests, and employee concerns
- Headed a full cycle recruitment process and implemented new training programs
- Processed accounts payable and receivable, reconciled general ledgers, and prepared financial statements
- Introduced new policies and coordinated change management procedures resulting in 90% more accuracy
- Built and maintained strong communication between office staff and patients
- Successfully maintained organized and accurate collection reports reflected in QuickBooks.
Starbucks Shift Lead
Starbucks
Charleston, SC
04.2021 - 01.2022
- Led and motivated a 30-member team, ensuring top-tier customer service and conducting regular training sessions
- Managed inventory effectively, reducing waste by 15% through strategic ordering
- Implemented streamlined procedures that decreased wait times during peak hours
- Cultivated strong customer relationships, resolved issues promptly, and implemented upselling strategies
- Proactively identified and resolved operational challenges, ensuring smooth operations during unexpected situations
- Fostered open communication between shifts and collaborated with management to implement improvements based on feedback.
Education
Master of Science - Healthcare Administration
Champlain College
Burlington, VT05-2024
Bachelor of Science - Health And Human Services
University of North Georgia
Gainesville, GA05.2022
Skills
- MS Office Suite
- HIPAA/OSHA
- Accounts Payable & Receivable
- QuickBooks
- Payroll
- Employee Relations
- Performance Management
- CDT Coding and Billing
- Insurance Verification
- Sales
- Customer Service
- Performance Monitoring
- Regulatory Compliance
- Schedule Management
- Coaching and Mentoring
Professional Development
HCA Emerging Leaders Program, Trident Medical Center, 01/24 - 01/25
Timeline
Team Lead
Trident Medical Hospital
07.2023 - Current
Office Manager
Coastal Family Dentistry
01.2022 - 07.2023
Starbucks Shift Lead
Starbucks
04.2021 - 01.2022
Master of Science - Healthcare Administration
Champlain College
Bachelor of Science - Health And Human Services
University of North Georgia
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