Madison Keller

mlane@fca.org

• Create graphics for social media pages with proficient use of Canva.
• Compose letters, memos, reports, emails, presentations, and other written correspondence as management staff requires.
• Assist with the planning of special events by arranging catering services, securing venues, and ordering promotional materials.
• Coordinate mailings, including sorting mail and preparing mail/packages for shipping via courier service or postal service.
• Enter data into spreadsheets using Microsoft Excel, and other similar programs.
• Manage media relations, including partnership emails, website content updates, and social media posts.
• Draft communications materials, such as letters or emails, directed toward potential donors and supporters.
• Monitor online giving portals to ensure accuracy of donor data, and enter new donors into the database system.
• Process donations received through mail or online platforms, following established procedures.

• I have been a seasonal helper with UPS for 3 years in a row. Most recently, the 2023-2024 peak season.
• Understood and followed oral and written directions.
• Identified the needs of customers promptly and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
• Collaborated with team members to meet delivery goals efficiently.
• Accomplished delivery goals by working with speed and accuracy.

229-883-1910 | JimM@sherwoodbaptist.net

• Provided a positive first impression.
• Answered and directed incoming calls using a multi-line telephone system.
• Contributed administrative and clerical support.
• Created letterheads, flyers, and documents with proficient use of Canva.
• Managed both digital and hard-copy filing systems, keeping them in order and up to date.
• Gathered, sorted, distributed, and sent out mail and packages.
• Entered data into Arena to keep records of member and visitor information.
• Created engaging and eye-catching social media posts.
• Fed and host upwards of 50 college-aged students weekly.
• Kept students up-to-date and involved by maintaining regular contact.

• Safely transported children to and from classes and extracurricular activities.
• Supported the children in daily activities, including playing, meals and snacks, hygiene, and socialization.
• Maintained a child-friendly environment with engaging activities, safe spaces, and access to educational materials and games.
• Offered positive and nurturing surroundings to support the children's social and emotional growth.
• Monitored schedules to maintain sleeping, eating, and class schedules for children.
• Participated in hands-on learning activities with children, including playing instruments and drawing.

• Managed all social media platforms, including Facebook, Instagram, website, etc.
• Created and scheduled regular social media posts, as well as emails using Mailchimp.
• Researched the highest traffic on social platforms, along with 'clickability' rates of emails and links.
• Counted inventory and entered data into the company's database.
• Contacted other nonprofits and businesses about wholesale and partnering with SoloHope.
• Packaged and shipped customer orders.
• Assisted in creative ideas for upcoming products and designs.
• Oversaw a mission team to Honduras to work with the company in their Honduran headquarters.