MADISON KELLER

Port Operations Manager with progressive experience overseeing vessel operations, terminal coordination, and cross-functional execution across North American ports. Demonstrated success managing complex operations, optimizing cost structures, and strengthening strategic partnerships while maintaining a strong focus on safety, operational performance, and continuous improvement. A collaborative leader known for driving alignment across teams, navigating operational complexity, and delivering consistent, high-impact results.

• Designed and launched the COMPASS Initiative, a cross-functional leadership development program focused on strengthening collaboration, communication, and decision-making across operations, logistics, finance, customer service, commercial, and documentation teams.
• Developed and facilitated structured workshops and tabletop exercises simulating real-world vessel operations and terminal negotiation scenarios to enhance leadership capability under pressure.
• Served as a Sustainability Ambassador, supporting environmental and community-focused initiatives including participation in industry programs and internal engagement efforts aligned with corporate sustainability goals.
• Led cross-functional engagement initiatives to improve team alignment, promote accountability, and strengthen workplace culture across a growing office environment.
• Implemented communication and escalation frameworks that improved operational clarity, stakeholder alignment, and issue resolution efficiency.