Madison Kelly
Ithaca
Summary
Daycare owner/operator with a proven track record in developing educational programs and enhancing parent communication. Previously excelled as Assistant Front of House Manager at Texas Roadhouse, fostering teamwork and driving customer satisfaction. Skilled in child assessment and risk assessments, ensuring compliance and safety while promoting a nurturing environment.
Overview
6
6
years of professional experience
Work History
Daycare Owner/Operator
Self-employeed
Ithaca, NY
09.2021 - Current
- Developed and implemented educational programs aligned with developmental milestones.
- Managed daily operations, ensuring compliance with state regulations and licensing requirements.
- Oversaw staff recruitment, training, and performance evaluations to foster a positive work environment.
- Established strong communication channels with parents, addressing concerns and providing progress updates.
- Implemented safety protocols and emergency procedures to ensure child well-being at all times.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
Assistant Front of House Manager
Texas Roadhosue
Ithaca, NY
10.2019 - 09.2021
- Supervised front of house operations to ensure exceptional guest experiences.
- Monitored compliance with health and safety regulations, ensuring a safe dining environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Drove excellent customer service through coaching, role modeling, and incorporating customer feedback to reinforce and improve quality of service.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
Education
Master of Science - Mental Health Counseling
Liberty University
Lynchburg, VA07-2027
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH10-2024
Skills
- Child assessment
- Parent communication
- Self-esteem building
- Care plan development
- Risk assessments
- Interdisciplinary team collaboration
- Records management
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Daycare Owner/Operator
Self-employeed
09.2021 - Current
Assistant Front of House Manager
Texas Roadhosue
10.2019 - 09.2021
Master of Science - Mental Health Counseling
Liberty University
Bachelor of Arts - Psychology
Southern New Hampshire University