Summary
Overview
Work History
Education
Skills
Timeline
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Madison Kennon

Palm Coast

Summary

  • Dynamic professional with a proven track record at Trajector Media Services, excelling in patient confidentiality and teamwork. Demonstrated success in enhancing client retention and satisfaction, alongside efficient data entry and problem-solving skills. Achieved significant process improvements, contributing to team success and operational efficiency.
  • Talented Intake Specialist offering 2.5 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.

Overview

6
6
years of professional experience

Work History

Sr. Legal Intake Representative

Trajector Media Services
04.2024 - Current
  • Improved client retention rates by consistently providing exceptional customer service and follow-up support as needed.
  • Handled sensitive client situations with compassion while maintaining adherence to organizational policies and procedures.
  • Exceeded performance metrics regularly, demonstrating consistent dedication to quality work and customer satisfaction.
  • Conducted thorough assessments of client needs, connecting them with appropriate resources and services within the organization.
  • Maintained up-to-date knowledge of industry trends and changes in regulations, ensuring accurate information was shared with clients at all times.
  • Identified areas for process improvement within the intake department, aiding in the implementation of more efficient practices.

Sr. Medical Intake Representative

Trajector Medical Services
08.2022 - 04.2024
  • Facilitated smooth transitions between different stages of care by effectively coordinating necessary steps during the intake process.
  • Enhanced customer satisfaction by efficiently processing intake forms and accurately entering data into the system.
  • Assisted in the development of training materials for new Intake Representatives, contributing to overall team success.
  • Conducted thorough assessments of client needs, connecting them with appropriate resources and services within the organization.
  • Educated clients on available services and programs, empowering them to make informed decisions about their care options.

Production Specialist

Publix Supermarkets
03.2019 - 08.2022
  • Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
  • Delivered quality products with effective use of control procedures and good inspection skills.
  • Maintained equipment in good working order by checking settings and operation, troubleshooting problems, and completing basic repairs.
  • Increased production capacity by training new employees on machinery operation and safety protocols, strengthening the overall workforce.
  • Optimized inventory management by accurately recording raw material usage and finished goods output, minimizing stock discrepancies.

Education

Bachelor of Arts - Criminal Justice

University of North Florida
Jacksonville, FL
07-2020

Skills

  • Patient confidentiality
  • Call center experience
  • Medical terminology
  • Experience working with Veterans professionally
  • Data entry proficiency
  • Follow-up procedures
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Excellent communication

Timeline

Sr. Legal Intake Representative

Trajector Media Services
04.2024 - Current

Sr. Medical Intake Representative

Trajector Medical Services
08.2022 - 04.2024

Production Specialist

Publix Supermarkets
03.2019 - 08.2022

Bachelor of Arts - Criminal Justice

University of North Florida

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Madison Kennon