Madison King
Los Angeles,CA
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Nordstrom, adept in cash handling accuracy and problem-solving. Fluent in English and conversational Spanish, I excel in teamwork and collaboration, significantly improving store operations and customer experiences.
Overview
3
3
years of professional experience
Work History
Nordstrom Sales Associate
Nordstrom
Santa Monica, CA
05.2023 - Current
- Working in the shoe department consisted of helping customers find the right pair of shoes based on their needs.
- Organizing racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handling cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Building relationships with customers to encourage repeat business.
- Managing returns, exchanges and refunds in accordance with store policy.
- Maintaining a calm demeanor and professionally managing issues in busy, high-stress situations.
Seasonal Nordstrom Sales Associate
Nordstrom
Torrance, CA
12.2022 - 01.2023
- Greeting customers, identifying needs and providing product advice.
- Improving customer satisfaction by assisting them in finding their ideal clothing pieces quickly and efficiently.
- Assisting customers with fitting room needs, enhancing their shopping experience and increasing likelihood of purchases.
- Managing fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
- Developing strong product knowledge to recommend suitable clothing options based on customers' needs, preferences, and desired fit.
- Processing incoming stock and documented product information to manage inventory levels.
Disneyland Sales Associate
Disneyland California Adventure
Anaheim, CA
10.2022 - 12.2022
- Working effectively in fast-paced environments.
- Maintaining a high level of customer satisfaction with precise alterations and attention to detail.
- Maintaining a clean and organized store environment, ensuring a pleasant shopping experience for customers.
- Handling customer complaints and issues with empathy and efficiency, restoring customer satisfaction.
- Keeping a neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Greeting and interacting with over customers to assist in selecting and locating merchandise.
- Opening and closing cash registers by counting money, separating charge slips, balancing cash drawers and making deposits.
Nordstrom Sales Associate
Nordstrom
Scottsdale, AZ
04.2022 - 07.2022
- Greeting and interacting with customers to assist in selecting and locating merchandise.
- Selecting, recommending and locating merchandise based on customer needs and desires.
- Maintaining loss prevention standards by monitoring and observing customers on sales floor.
- Stocking merchandise, clearly labeling items, and arranging according to size or color.
- Managing efficient cash register operations.
Jamba Juice Barista
Jamba Juice
Tempe, AZ
09.2021 - 03.2022
- Complying with all health codes and regulations by diligently following proper food handling procedures at all times during preparation, storage, and disposal processes.
- Keeping kitchen, counter and dining areas cleaned and sanitized.
- Enhancing overall presentation of products with creative garnishing techniques, attracting new customers and increasing interest in specialty offerings.
- Increasing repeat business by establishing rapport with customers, remembering favorite orders, and providing personalized services.
- Ensuring high-quality ingredients in juice blends by regularly inspecting produce for freshness and discarding any subpar items.
- Improving customer satisfaction by crafting delicious and visually appealing juice blends tailored to individual preferences.
- Accurately operating cash register to process customer payments.
Education
Creative Writing - English
Arizona State University
Tempe, AZJunipero Serra High School
Gardena, CA2020
Skills
- Fluent in English
- Spanish (Conversational)
- Customer Service
- Teamwork and Collaboration
- Organization
- Time Management
- Attention to Detail
- Problem-solving skills
- Goal-Oriented
- Cash Handling Accuracy
- Store Opening and Closing
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Nordstrom Sales Associate
Nordstrom
05.2023 - Current
Seasonal Nordstrom Sales Associate
Nordstrom
12.2022 - 01.2023
Disneyland Sales Associate
Disneyland California Adventure
10.2022 - 12.2022
Nordstrom Sales Associate
Nordstrom
04.2022 - 07.2022
Jamba Juice Barista
Jamba Juice
09.2021 - 03.2022
Creative Writing - English
Arizona State University
Junipero Serra High School