Madison King
Jacksonville
Summary
Accomplished Customer Care Representative with a proven track record at CoCENTRIX, excelling in customer satisfaction and efficient problem-solving. Demonstrates exceptional customer service and data entry skills, enhancing company reputation through diligent work and a positive attitude. Expert in managing high call volumes and complex customer needs, significantly improving client relations and operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
CoCENTRIX
11.2023 - 06.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Walgreens
Customer Service Associate
12.2021 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Brooks Rehabilitation
Front Desk Associate, and Maintained Cleanliness of Facility
02.2021 - 05.2022
- Assisted individuals with addressing disabilities and developing career plans.
- Administered preliminary and comprehensive vocational assessments.
- Coordinated community resources and secured referrals.
- Promoted development of interviewing, resume writing, and etiquette skills.
- Improved client rehabilitation outcomes by developing and implementing customized treatment plans.
Wingstop
Cashier
07.2020 - 12.2020
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Education
Criminal Justice Technology - Criminology
Florida State College At Jacksonville
Jacksonville, FLHigh School Diploma -
Jean Ribault High School
Jacksonville, FL05.2022
Skills
- Customer service
- Inbound customer service
- Call center experience
- Data entry
- Payment processing
- Customer relations
- Appointment scheduling
- Custom order management
Timeline
Customer Care Representative
CoCENTRIX
11.2023 - 06.2024
Walgreens
Customer Service Associate
12.2021 - 05.2022
Brooks Rehabilitation
Front Desk Associate, and Maintained Cleanliness of Facility
02.2021 - 05.2022
Wingstop
Cashier
07.2020 - 12.2020
Criminal Justice Technology - Criminology
Florida State College At Jacksonville
High School Diploma -
Jean Ribault High School
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