Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Madison King

Mount Savage,MD

Summary

Dynamic and results-driven Crew Shift Leader at Burger King with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in conflict resolution and cash handling, I successfully implemented best practices that boosted productivity and fostered a positive team environment. Committed to excellence and relationship building in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Crew Shift Leader

Burger King
LaVale, MD
02.2023 - Current
  • Provided feedback to management regarding potential areas of improvement in operations and personnel issues.
  • Supervised employees during shifts to ensure tasks were completed according to standards set by management.
  • Resolved customer complaints in a professional manner while ensuring their satisfaction with the product or service.
  • Performed daily opening and closing duties such as counting cash drawers, reconciling tills, and restocking supplies.
  • Communicated effectively with customers and other departments to resolve issues and maintain good relationships.
  • Prepared reports on shift performance and communicated results to upper management.
  • Maintained accurate records of shift activities including sales transactions, labor costs, and inventory levels.
  • Monitored inventory levels and ordered supplies as needed.
  • Inspected equipment regularly to ensure proper functioning and addressed any maintenance needs promptly.
  • Identified opportunities for cost savings through improved efficiency or waste reduction.
  • Addressed employee concerns quickly and efficiently while maintaining a positive work environment.
  • Ensured compliance with all safety regulations and maintained a safe working environment for staff.
  • Implemented operational best practices that resulted in increased productivity and profitability.
  • Monitored employee performance, provided feedback, and coached employees to enhance their customer service skills.
  • Managed employee requests, issues and conflicts.
  • Assigned duties to specific employees and teams according to roles and skills.
  • Maintained work environments that encouraged compliance with safety laws and employment guidelines.
  • Monitored employee productivity and provided constructive feedback and coaching.
  • Managed time off requests and unexpected no-show situations.
  • Balanced cash drawers, operated registers and prepared cash deposits.
  • Promoted adherence to company policies and health and safety standards.

Sales Associate

Tj Maxx Dept Store
LaVale, MD
10.2022 - 01.2023
  • Processed credit card transactions quickly and securely.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Greeted customers and provided exceptional customer service.

Team Member

Burger King
LaVale, MD
04.2022 - 10.2022
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.

Education

General Studies

Frostburg State University
Frostburg, MD

Skills

  • Customer service
  • Cash handling
  • Conflict resolution
  • Problem solving
  • Team management
  • Punctuality
  • Professionalism
  • Attention to detail
  • Professional demeanor
  • Teamwork
  • Relationship building

Languages

Spanish
Professional
Chinese (Mandarin)
Limited

Timeline

Crew Shift Leader

Burger King
02.2023 - Current

Sales Associate

Tj Maxx Dept Store
10.2022 - 01.2023

Team Member

Burger King
04.2022 - 10.2022

General Studies

Frostburg State University

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Madison King