Madison Kirkman
Mount Airy,NC
Summary
Accomplished Human Resources Generalist with a proven track record at Pike Electric, adept in compliance and organizational development. Excelled in onboarding, benefits administration, and enhancing personnel relations. Demonstrated expertise in HR compliance and a knack for fostering productive workplace environments. Skilled in both strategic oversight and offering compassionate support to employees.
Overview
4
4
years of professional experience
Work History
Human Resources Generalist
Pike Electric
Mount Airy, NC
09.2023 - Current
- Managed onboarding processes for new hires and facilitated employee updates, including pay raises, using Oracle and Power BI systems.
- Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
- Worked on FMLA and workers' compensation claims and benefits.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Maintained up-to-date knowledge of current trends in Human Resources management techniques and strategies.
- Provided essential support to address individual HR needs of employees.
- Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
Assistant Customer Service Manager
Food Lion
Mount Airy, NC
11.2020 - 09.2023
- Assisted customers with inquiries, complaints and feedback.
- Maintained accurate records of customer interactions and transactions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved escalated customer issues in a timely manner.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Built and maintained productive relationships with employees.
- Kept track of over short report and all money discrepancies.
Education
Some College (No Degree) - Business Administration
Surry Community College
Dobson, NCSkills
- Compliance
- Internal investigations
- Manager coaching and training
- Benefits administration
- Employee handbooks
- In-depth knowledge of HR compliance
- Personnel relations
- Human resources
- Employee onboarding
- FMLA administration
- Organizational development
- Record preparation
Timeline
Human Resources Generalist
Pike Electric
09.2023 - Current
Assistant Customer Service Manager
Food Lion
11.2020 - 09.2023
Some College (No Degree) - Business Administration
Surry Community College
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